Resending tickets & access links
When a buyer can’t find their tickets, resend them or a secure access link in a few clicks.
“I never got my tickets” is one of the most common buyer messages. Usually the email just got buried — and you can fix it instantly by resending.
| Option | What it does |
|---|---|
| Tickets | The buyer’s tickets delivered to their inbox, ready to show at the door. |
| Access link | A secure link to view and retrieve tickets online, handy on another device. |
Heads up
Before resending, confirm the email on the order is correct — a typo at checkout is a common reason tickets never arrived. Ask the buyer to check spam/promotions too.
Tip
At the door with no time to resend? Look the guest up on the event’s Attendees page and check them in manually.