Part 1: What they actually bought
Tickets, seats and add-ons, line by line, with what each cost. The answer to "what did I pay for" takes one look.
Aftercare
Orders, refunds and customer records
Most of the work happens after the sale, and it is the part most tools leave to a spreadsheet.
Every Verimly order carries its items, its payment, its history and its notes in one place. Refunds — full or partial — are issued from the order and sync back automatically, disputes and fraud warnings are recorded against the order they belong to, and every buyer has a customer record with their whole history. Door sales and online sales are the same kind of order.
What you are looking at
The numbers on the screen above mark the parts that do the work. Here is what each one is.
Part 2: Refund in part or in full
Refund one ticket out of four, or the whole order. The figures recompute rather than being typed in, and the money goes back the way it came.
Part 3: The order's own history
Created, paid, emailed, refunded, disputed — in order, with times. When something is contested, the record already exists.
Part 4: Notes for the next person
Internal notes stay on the order. The colleague who picks up the phone tomorrow sees what was agreed today.
Part 5: The customer behind it
Every buyer has a record with their orders and their tickets, so a regular is recognisable and a question about last season is answerable.
In practice
Refunds that do the arithmetic for you
Refunding one ticket out of four should not require a calculator and a note to self. Issue the refund from the order, and the totals, the payout figure and the reporting all recompute from what actually happened. Partial refunds, full refunds and repeated partials all end up consistent.
- The refund is synced from the payment provider rather than assumed, so the record matches the money.
- A refund email goes out in your branding, saying what was refunded.
Disputes belong on the order
When a buyer disputes a charge, the case is recorded against the order it came from, with its current status. You are not reconciling an email from a payment provider against a row in a spreadsheet at the end of the month — the two are already the same thing.
A customer is a person, not a row per sale
Buyers are recorded as customers, with every order and every ticket they have ever held. A regular is visible as a regular, a complaint has context, and a question about a purchase from last season is answered without a search through email.
- Customer records belong to your workspace and can be exported.
- Door sales attach to the same customer record as online ones when the details match.
When an event does not happen
Cancel the event from its dashboard and work through the orders it produced. Cancellation and refund emails go out in your branding, the tickets stop being valid, and the reporting reflects the cancellation rather than pretending the sales are still real.
Getting it running
What you actually do, in order, the first time.
- 01
Find the order
From the orders list, the event, or the customer record — whichever you have to hand.
- 02
See what happened
Items, payment, history and notes are on one screen, not four.
- 03
Act on it
Refund in part or in full, resend the tickets, or leave a note for whoever picks it up next.
- 04
Let the numbers follow
Payouts, reporting and the customer record update from the same action.
At a glance
| Orders | Online and door sales in one list, with the same detail |
|---|---|
| Refunds | Full or partial, issued from the order and synced back automatically |
| Disputes | Recorded against the order, with their status kept current |
| Fraud warnings | Surfaced on the order they relate to |
| History | Every state change kept with its timestamp |
| Notes | Internal, per order, for the person who picks it up next |
| Customers | A record per buyer with their whole order history |
| Abandoned carts | Kept with what was in them |
| Cancellation | Cancel an event and refund from the orders it produced |
Questions, answered
Can I refund part of an order?
Yes. Refund a single ticket, several, or the whole order. The totals recompute from what was actually refunded rather than being entered by hand.
Do I get the Verimly fee back on a refund?
The refund returns the buyer's money through the same payment method. Your payout is recomputed to reflect it, so your reporting stays consistent with the money that moved.
What happens to a ticket that has been refunded?
It stops being valid, and a scan at the door fails. The seat, if the event is seated, returns to availability.
How do I handle a chargeback?
The dispute is recorded against the order with its current status, so you have the order, its history and its emails in one place when you respond.
Can I resend someone their tickets?
Yes. Ticket access can be sent again from the order, without reissuing anything.
Can I export my customers?
Yes. Customer records belong to your workspace, and exporting them is not something you have to ask permission for.
Keep reading
- iDEAL and European payment methodsA Dutch buyer reaching for iDEAL and finding only a card form is a buyer you lose at the last step.
- Live sales and the storefront funnelOn-sale day, you want to know whether it is working right now, not tomorrow morning.
- Confirmation emails and e-tickets in your brandingThe email arrives days after the sale. It should still look like it came from you.
See it for a specific kind of event
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