Terms of Service

Verimly is an event ticketing platform operated by Bidtofix Limited, a company registered in England and Wales under company number 15945513, with its registered office at 85 Great Portland Street, London W1W 7LT, United Kingdom ("Verimly", "we", "us", "our").

These Terms of Service ("Terms") govern your access to and use of the Verimly platform, including the verimly.com website, organizer dashboards and workspaces, public event storefronts, point-of-sale tools, APIs, and any related services (together, the "Services").

By creating an account, purchasing a ticket, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

Verimly provides the technology that allows Organizers to list events, publish storefronts, sell tickets, and manage attendees. We are not the organizer, promoter, seller, or host of any Event.

When a Buyer purchases a ticket through a Storefront, the contract of sale for that ticket is formed directly between the Buyer and the Organizer. The Organizer — not Verimly — is responsible for the Event itself, including its content, quality, safety, scheduling, cancellation, postponement, admission conditions, and compliance with applicable law.

Payments made by Buyers are processed by Stripe and settled to the Organizer's own connected payment account. Verimly is not the merchant of record for ticket sales and does not hold Buyer funds.

Verimly does not vet, endorse, or guarantee any Organizer or Event. Any dispute regarding an Event or a purchase should be raised with the Organizer in the first instance, although we may — at our discretion — assist in resolving such disputes.

To use the Services as an Organizer, you must register for an account. You must be at least 18 years old and capable of entering into a binding contract. Buyers do not need an account: ticket purchases are made as a guest using a name and email address.

You agree that all registration information you provide is true, accurate, current, and complete, and that you will keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by workspace members and point-of-sale personnel you invite or authorize.

You must notify us immediately at help@verimly.com if you suspect any unauthorized use of your account. We may suspend or terminate accounts that provide false information or that we reasonably believe have been compromised.

If you use the Services as an Organizer, you additionally agree to the following:

Payment processing on Verimly is provided by Stripe. To receive payouts, Organizers must complete onboarding for a Stripe connected account and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (available at stripe.com/legal). Verimly is not a party to those agreements, and Stripe may require identity verification ("KYC") information from you as a condition of processing payments.

Buyer payments are charged to the Organizer's connected account. Available payment methods (such as cards, iDEAL, and other local methods) depend on the Organizer's Stripe configuration and the Buyer's region.

Payout timing and schedules are managed through Stripe and may be affected by Stripe's risk reviews, reserves, or holds. Verimly is not responsible for delays, reserves, or account restrictions imposed by Stripe.

Verimly may suspend payment features or ticket sales for a workspace where we reasonably suspect fraud, a violation of these Terms, or where required by Stripe or by law.

Verimly charges Organizers a Service Fee of 1.95% of the order subtotal plus €0.29 per ticket or add-on item sold. The Service Fee is collected automatically as an application fee on each transaction, deducted from the amount settled to the Organizer's connected account. Free orders (with a zero subtotal) do not incur a Service Fee.

Buyers are not charged any Verimly fee on top of the prices set by the Organizer.

Stripe's payment processing fees are separate from the Service Fee and are borne by the Organizer's connected account in accordance with Stripe's pricing.

When an order is refunded, Stripe's treatment of its processing fee applies as per Stripe's terms; the handling of the Service Fee on refunded orders is described in your dashboard at the time of refund.

We provide Organizers with periodic invoices for Service Fees charged. We may change our fees or introduce new fees by giving Organizers reasonable advance notice; continued use of the Services after a fee change takes effect constitutes acceptance of the new fees.

Refunds of ticket purchases are governed by the Organizer's refund policy and applicable consumer law. Verimly provides Organizers with tools to issue full or partial refunds through the platform, but the decision and responsibility to refund rests with the Organizer, except where a refund is required by law.

Buyers should note that under UK and EU consumer law, the statutory right to cancel distance purchases generally does not apply to leisure-event tickets for a specific date or period. Any refund rights beyond those required by law are as set out in the Organizer's own policy.

Chargebacks and payment disputes raised by Buyers are handled through Stripe. The financial consequences of a dispute — including the disputed amount and any dispute fees — are borne by the Organizer's connected account. Organizers are responsible for responding to disputes with appropriate evidence.

If an Event is cancelled or materially changed, the Organizer is responsible for notifying Buyers and processing any refunds due. Verimly may, but is not obliged to, notify Buyers or facilitate refunds on the Organizer's behalf.

When you purchase a ticket through a Storefront:

You may not use the Services to list, promote, or sell tickets for events that are unlawful, or in any way that harms the Services or others. In particular, you must not:

Our Privacy Policy (verimly.com/privacy) and Cookie Policy (verimly.com/cookies) describe how we handle personal data and are incorporated into these Terms.

For personal data of Buyers collected through a Storefront (such as names, email addresses, and order details), the Organizer is the data controller and Verimly acts as a data processor on the Organizer's behalf. Verimly will process such data only to provide the Services, implement appropriate technical and organizational security measures, assist the Organizer with data subject requests as reasonably necessary, and engage the sub-processors listed in our Privacy Policy.

Organizers must only use Buyer data exported or accessed through the Services in compliance with applicable data protection law, and are responsible for their own lawful basis for any marketing use of that data.

The Services depend on and integrate with third-party services — notably Stripe for payment processing, and optional analytics and advertising integrations (such as Google Analytics and Meta Pixel) that Organizers may connect to their Storefronts. Your use of those services is subject to their own terms and privacy policies, and Verimly is not responsible for third-party services.

Storefronts and the Services may also contain links to third-party websites. We do not control and are not responsible for their content or practices.

We aim to keep the Services available at all times but do not guarantee uninterrupted or error-free operation. We may need to suspend the Services, in whole or in part, for maintenance, security, or operational reasons.

We may change, improve, add, or remove features of the Services at any time. Where a change would materially reduce core functionality that Organizers rely on for active, published events, we will use reasonable efforts to give advance notice.

We recommend that Organizers export important data (such as attendee lists and order records) regularly. Except as required by law, we are not liable for loss of data caused by events beyond our reasonable control.

You may stop using the Services and close your account at any time by contacting us at help@verimly.com or using the tools in your account settings.

We may suspend or terminate your access to the Services, or remove content and listings, with immediate effect if: (a) you materially breach these Terms; (b) we reasonably suspect fraud, illegal activity, or risk of harm to Buyers, other users, or Verimly; (c) we are required to do so by law or by our payment partners; or (d) your account has been inactive for an extended period. Where practicable and lawful, we will give you notice and an opportunity to remedy the issue first.

If your account is terminated while you have upcoming published events with sold tickets, you remain responsible to your Buyers, including for refunds where the event will not take place. Sections of these Terms that by their nature should survive termination (including fees owed, liability limits, and indemnities) will survive.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN PARTICULAR, VERIMLY MAKES NO WARRANTY AND ACCEPTS NO RESPONSIBILITY FOR ANY EVENT LISTED THROUGH THE SERVICES, INCLUDING ITS OCCURRENCE, QUALITY, SAFETY, OR LEGALITY, OR FOR THE ACCURACY OF ANY ORGANIZER CONTENT.

THIS SECTION DOES NOT AFFECT ANY STATUTORY RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING CONSUMER RIGHTS UNDER UK AND EU LAW.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the above, we will not be liable for: (a) indirect or consequential losses; (b) loss of profits, revenue, business, goodwill, or anticipated savings; (c) losses arising from any Event or from the acts or omissions of any Organizer or Buyer; or (d) loss or corruption of data, except where caused by our failure to use reasonable care.

Subject to the above, our total aggregate liability to you arising out of or in connection with the Services in any 12-month period is limited to: for Organizers, the total Service Fees you paid to us in that period; and for Buyers and other users, £100.

If you use the Services as a consumer, these limitations apply only to the extent permitted by the consumer protection laws of your country of residence, and you may have additional rights under those laws.

If you use the Services as an Organizer, you agree to indemnify and hold harmless Bidtofix Limited and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of or related to: (a) your Events, including their cancellation, safety, or legality; (b) your Organizer Content; (c) your breach of these Terms or of applicable law, including tax and data protection law; or (d) your handling of Buyer personal data outside the Services.

We reserve the right to assume the exclusive defence of any matter subject to indemnification, in which case you agree to cooperate with our defence.

These Terms, and any dispute or claim arising out of or in connection with them or the Services, are governed by the laws of England and Wales.

The courts of England and Wales have non-exclusive jurisdiction over any such dispute. If you use the Services as a consumer resident in the European Union or the United Kingdom, you retain the protection of the mandatory consumer protection provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

The European Commission provides an overview of consumer redress options, including a list of dispute resolution bodies by country. If you would like to raise a complaint with us directly first, please contact help@verimly.com.

We may update these Terms from time to time, for example to reflect changes in the Services, in law, or in our business. The "Last updated" date at the top of this page shows when they were last revised.

If we make material changes, we will give reasonable advance notice — for Organizers, by email or a notice in the dashboard. Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services.

These Terms, together with the Privacy Policy, the Cookie Policy, and any additional terms presented to you in the Services (such as fee schedules), constitute the entire agreement between you and us regarding the Services.

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of it. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, provided your rights are not diminished; you may not assign these Terms without our consent.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and us.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications, and you agree that agreements, notices, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: