Viewing & managing orders
Find any purchase, read its details and history, and take action — all from the Orders section.
The Orders section is the record of every purchase across your workspace. It’s where you look up a buyer, check a payment, and take action when someone needs help.
What’s on an order
- Buyer details — name and contact email.
- Items — ticket types (and seat labels for seated events) and any products.
- Payment — the amount paid and the order’s state.
- History — a timeline of what’s happened, including notes.
Actions you can take
- 1
Resend tickets
Send tickets or an access link if the buyer lost their email.
- 2
Refund
Return payment when your policy calls for it.
- 3
Add a note
Record context for your team — a request, a phone conversation.
Good to know
An order can contain several tickets. Use Orders for payments and refunds; use the event’s Attendees page for the person-by-person door view.
Related articles
Cancellations vs refunds
Cancelling an event and refunding buyers are two different actions. Here’s how each works.
Resending tickets & access links
When a buyer can’t find their tickets, resend them or a secure access link in a few clicks.
Understanding customer profiles
Verimly builds a profile for each buyer automatically, so you can see repeat customers and their history.