Refund policy & other policies
Set clear policies buyers see before they purchase — the simplest way to reduce disputes.
Settings → Policies is where you define the rules buyers agree to when they purchase — most importantly your refund policy. Clear policies set expectations and prevent most disputes.
Your refund policy
- Are refunds available at all? Some events are strictly no-refund.
- Until when? Often refunds are allowed up to a cutoff before the event.
- What about fees? Decide whether the service fee is returned, and say so.
- What if you cancel or reschedule? Tell buyers what to expect from you.
Tip
Write it in plain language — a buyer should understand your terms in a few seconds.
Good to know
Setting the policy is step one; applying it consistently is step two. Handle cancellations and refunds in line with what you published, and keep a consistent statement descriptor so buyers recognize charges.