Email settings & branded emails
Configure how buyer emails are sent and branded so tickets and receipts look like you.
Verimly sends transactional emails to your buyers — order confirmations, tickets and access links. Settings → Email is where you shape how they look and are sent.
Good to know
Buyer emails carry the tickets people need to get in. Emails that look trustworthy and branded get opened, land in inboxes, and cut down on “where are my tickets?” messages.
What buyers receive
- Order confirmation — proof of purchase after checkout.
- Tickets / access link — scannable tickets or a link to retrieve them.
- Event communications — messages related to their order.
Tip
Brand consistently, set expectations on your event page (check spam), and make a test purchase to confirm emails arrive and open correctly.
Heads up
Cancellation and refund communications are handled separately from purchase emails — so a cancelled event doesn’t read like a normal confirmation. Always pair a refund with clear communication.