Statement descriptors
Set what buyers see on their card statement so charges are recognizable — and you get fewer disputes.
A statement descriptor is the text a buyer sees on their statement next to your charge. A clear one prevents confusion and reduces chargebacks.
Good to know
Set it in Settings → Payments. The setting appears once your account is active, because it’s stored on your live payment account.
Writing a good descriptor
- Use a name buyers recognize — your brand, venue or event series.
- Keep it short — card networks limit descriptor length.
- Stay consistent across events so repeat buyers always know it’s you.
Tip
If a buyer doesn’t recognize a charge, point them to the descriptor and share their order confirmation — handle genuine mistakes with a refund rather than a dispute.