# Verimly — full content > Verimly is an event ticketing platform that puts the ticket shop, seat map, door sales and payouts in one place. Branded storefronts on your own domain, assigned seating, European payment methods and QR check-in. Free to start — a flat fee per ticket, from €0.29, when you sell. Generated 2026-10-07. Canonical site: https://www.verimly.com --- # Pricing Q: How much does Verimly cost? A: Verimly charges a flat fee per ticket or add-on sold, set by the ticket's own price: up to €15.00, €0.29; €15.01 to €40.00, €0.59; €40.01 to €100.00, €0.99; over €100.00, €1.49. There is no subscription, no setup fee and no monthly minimum. Creating an account, building a storefront, drawing seat maps and publishing events are all free. Q: Why does the fee change with the ticket price? A: So a community event and a premium one are each charged something that makes sense for them. A single flat number would sit heavily on a €10 ticket and barely register on a €90 one. You always know what a ticket costs to sell the moment you set its price. Q: Which band applies when an order mixes prices? A: Each line is banded on its own price. A €12 ticket and a €60 ticket in the same basket are charged their own band each, not an average. Q: Is there a fee for free events? A: No. The fee applies to paid tickets only, so an event with free tickets costs nothing to run on Verimly. Q: Who pays the fee, the organizer or the buyer? A: The organizer. Nothing is added to the buyer’s cart — they pay exactly the ticket price you set. The fee is deducted from your payout. Q: What are the payment processing fees? A: Processing is charged by the payment provider at their published rates and Verimly does not mark it up. In the Netherlands that is €0.29 for iDEAL, €0.35 for Bancontact and from 1.5% + €0.25 for European cards. Q: Do I need a contract or a minimum commitment? A: No. There is no contract, no minimum volume and nothing to cancel. If you stop selling tickets, you stop paying. Q: When do I get paid? A: Payouts go to your own connected payment account on the schedule you set in workspace settings, with the Verimly fee already deducted. Q: Does it cost more to use assigned seating? A: No. The seat-map editor, venue templates and the price matrix are part of the product, at the same rate as any other ticket. Q: Does a door sale cost more than an online sale? A: No. A ticket sold through Verimly POS falls in the same price band, at the same flat fee, as one sold on the storefront. Q: Is there a charge per team member or per device? A: No. Invite as many members as you need and pair as many POS devices as the night takes. Charging for the crew only produces shared logins. Q: What happens to the fee when I refund an order? A: The buyer is refunded through the payment method they used, and your payout figure is recomputed to reflect what actually happened, so the reporting stays consistent with the money. Q: Does a custom domain cost extra? A: No. It is included; you only pay for the domain registration itself, wherever you buy it. Q: Can I try it before publishing anything? A: Yes. Create an account, build the storefront, draw the seat map and set up the event. Nothing is charged until a paid ticket sells, and nothing is public until you publish it. --- # Features ## Seating charts and assigned seating URL: https://www.verimly.com/features/seating-chart Verimly includes a full seating chart editor: you generate sections as rows × seats, group them into coloured zones, place the stage where it really is, and set a price for every ticket type in every zone. Buyers pick a specific seat, which is held for them while they pay. Door sales through the POS draw from the same availability, so a seat cannot be sold twice. - Editor: Section generator (rows × seats), zones, bulk rotate, marquee select - Stage: Rectangle, rounded or ellipse, moved and resized freely - Pricing model: Every ticket type × zone combination has its own price - Not for sale: Any type × zone combination can be switched off, distinct from a price of zero - Seat holds: 10 minutes while selecting, 30 minutes through payment - Double-sell protection: Single atomic database claim; the second request is refused, never duplicated - Reusable layouts: Save a venue as a workspace template and apply it to the next event - After sales begin: The layout locks; prices and availability stay editable ### Part 1: The stage, where it really is Place the stage as a rectangle, a rounded shape or an ellipse, then move and resize it. Buyers orient themselves by the stage, so a map that lies about it is worse than no map. ### Part 2: Sections generated as rows × seats You do not place seats one at a time. Say twelve rows of twenty-four, and the block appears numbered and ready to drag, rotate around its own centre, or bend into place. ### Part 3: Zones, by colour A zone is a part of the room — stalls, balcony, the standing floor. It carries a name and a colour, and nothing else. What it costs is decided separately, per ticket type. ### Part 4: Blocked seats stay blocked A pillar in the way, a seat held for production, a row kept for accessibility. Mark it blocked and it is drawn as unavailable everywhere, online and at the door. ### Part 5: Save the room as a template A venue you use often is saved once and applied to every future event. Pricing is per event, so the same room can be cheap on a Tuesday and premium on a Saturday. ### Draw the venue, do not describe it The editor works the way a room does. Generate a section as a block of rows by seats, drag it into place, rotate a whole selection around its centre when the stalls curve, and set the stage where it actually sits. Marquee-select across a group to move or recolour it in one motion. When the layout matches the room, save it as a template so the next event in the same venue starts finished. - Rows and seats are numbered as you generate them, and renumbered when you need them to run the other way. - Bulk rotate turns a whole selection around its shared centre, which is how a curved balcony gets drawn in seconds. - The whole editor is one full-screen canvas — no modal stack, no separate preview to keep in sync. ### Pricing that matches how tickets really sell Zones and ticket types are separate things, and Verimly keeps them separate. A zone is a part of the room. A ticket type is Early Bird, Standard or Premium. Each combination gets its own price, so Early Bird in the balcony and Early Bird in the stalls are different numbers, edited side by side in one grid. - Any combination can be marked not for sale, which says something different from a price of zero: one means unavailable, the other means free. - The grid lives on the event dashboard, not buried in the drawing tool, because pricing changes far more often than the room does. - Prices stay editable after sales begin. The layout is what locks, so a sold ticket can never point at a seat that no longer exists. ### Holds that survive a slow checkout A seat is held the moment a buyer places it, for ten minutes while they finish choosing, extended to thirty once they enter payment. If they abandon, the hold expires and the seat returns to the map on its own — nobody has to sweep up. The claim is enforced in the database rather than in the interface, so two buyers reaching for the same seat in the same instant produce one sale and one clear message. - Expired holds are cleared as part of the next claim, so a stalled checkout never leaves a seat dark. - The buyer whose claim loses is told immediately and asked to pick again, while the map is still in front of them. ### Two steps for the buyer, not twenty The buyer chooses quantities per ticket type first, seeing a "from" price for each, then places each ticket on a seat. Chips along the top track how many of each type still need a home, so nobody has to remember what they were doing. Availability comes from real seats rather than a stock count, so a seated event never shows a false sold out. ### The door sees the same map Seats sold at the box office on the night come out of the same availability as online sales. There is no reconciliation step and no window where the two disagree, because there is only one source of truth. A seat sold at the entrance disappears from the storefront in the same moment. Step 1. Turn seating on for the event: A switch on the event's tickets page while it is still a draft. Everything else follows from it. Step 2. Generate the sections: Rows by seats, one block at a time. Drag, rotate and place them until the drawing matches the room. Step 3. Name the zones and fill the grid: Colour each part of the room, then give every ticket type a price in every zone, switching off the combinations you do not sell. Step 4. Publish: Verimly checks that every seat has a zone and every used zone has a sellable price before it lets the event go live. Q: Can I sell assigned seats and general admission at the same event? A: An event is either seated or general admission. For a venue with a seated floor and a standing area, model the standing area as its own zone in the seat map and price it accordingly — buyers still pick a place, and you still get one availability pool. Q: Can I change prices after tickets have sold? A: Yes. Prices and the not-for-sale flag stay editable after sales begin. The seat layout itself locks once seats are sold, so an existing ticket can never point at a seat that no longer exists. Q: Do I have to redraw the venue for every event? A: No. Save any layout as a workspace template and apply it to future events. Pricing is per event, so the same room can be priced differently every night without touching the drawing. Q: What happens if two people click the same seat? A: One gets it. The seat claim is a single atomic database operation, so the second request is rejected and that buyer is asked to pick again. There is no window in which both succeed. Q: How long is a seat held for? A: Ten minutes while the buyer is still choosing, extended to thirty minutes once they enter payment. An abandoned hold expires on its own and the seat returns to the map. Q: Can I block seats for production or accessibility? A: Yes. Any seat can be marked blocked, and it is then drawn as unavailable on the storefront and in the POS. Blocking is a property of the seat, so it survives being moved, rotated or included in a template. ## Door sales and QR check-in URL: https://www.verimly.com/features/pos-check-in Verimly POS runs on any phone or tablet your crew already carries, and on a desktop for a fixed box office. It sells last-minute tickets at the door and scans QR tickets for entry, catching duplicates the moment they are presented. Every sale and scan syncs to the same dashboard as your online sales, so the numbers on event night are the real numbers. - Hardware: Any phone or tablet — nothing to rent, no per-device charge - Desktop: A downloadable Mac, Windows and Linux app for a fixed box office - Customer display: Mirror the running order to a second screen the buyer can read - Sign-in: Per-device pairing plus staff PINs; as many devices at once as you need - Door sales: Draw from the same availability as online, including seats - Check-in: QR scan or manual code entry, with instant duplicate detection - Roles: Door staff sell and scan without reaching payouts, settings or customer records - Sync: Live to the workspace dashboard as each sale and scan happens ### Part 1: One large, unmistakable result Accepted or refused fills the screen, in colour and in words. At a dark entrance with a queue behind you, a small green tick is not a result. ### Part 2: Who it is, and where they sit The holder's name, ticket type and seat come back with the scan, so a question about row F is answered without leaving the scanner. ### Part 3: Duplicates caught in the moment A ticket is marked used the instant it scans. The same QR code presented again fails visibly, while the person is still in front of you and something can be done about it. ### Part 4: The recent-scan list The last few scans stay on screen. When a group arrives together and one is wrong, you can see what just happened rather than guessing. ### Part 5: Manual entry, for the phone that died Type the code by hand when a screen is broken, a battery is flat or the camera cannot focus. It resolves exactly the same way as a scan. ### One tool for selling and scanning Most setups treat the box office and the entrance as two systems that meet in a spreadsheet the next morning. On Verimly they are the same app on the same device: take a walk-up sale, then scan the next person through, without switching context or waiting for anything to reconcile. - A door sale removes the ticket from the storefront in the same moment, so the last ten tickets cannot be sold twice. - Add-ons and merchandise ride along in the same cart and the same payout. ### Built for the conditions it is used in Event night means low light, gloves, fast hands and venue wifi that comes and goes. The POS interface is sized for that: large targets, high contrast, results you can read at arm's length, and no flow that depends on a perfect connection to complete a scan. - The scan result is the whole screen, not a toast that disappears before you look up. - The next scan is always one tap away — the app returns to ready without asking. ### A device is paired, a person signs in Pairing is done once per device from the workspace, and it is what gives that phone the right to sell for your events. After that, each member of the crew signs in with their own PIN, so a shift change is four digits rather than a password on a shared account. - Pairings can be revoked from the workspace when a device is lost or a season ends. - Sessions are per person, so takings and scans can be traced back to a shift. ### Roles, so the right people see the right things Door staff get selling and scanning. They do not get payouts, workspace settings or the customer list — the things an owner needs and a volunteer on the door does not. The permissions are set once per member and apply on every device they sign in to. ### The buyer can watch the sale On a fixed box office, a second display mirrors the cart: tickets, extras, seat choices and the running total, updating as the operator works. The buyer confirms what they are paying for before they pay for it, which is the cheapest way to prevent a dispute. Step 1. Install the app: Download it to the phones and tablets the crew already carries, or to a desktop for a fixed box office. Step 2. Pair the device: A one-time pairing from your workspace links the device to your events. Step 3. Add your crew: Create personnel with their own PINs, and choose what each of them can do. Step 4. Open the doors: Sell walk-ups, scan tickets, and watch the totals move on the dashboard from wherever you are standing. Q: Do I need to buy or rent special hardware? A: No. Verimly POS runs on phones and tablets your team already has, and there is a desktop app for a fixed box office. There is nothing to rent and no per-device charge. Q: Can several people scan at once? A: Yes. Pair as many devices as you need. They all read and write the same live availability, so two lanes never sell the same seat or admit the same ticket twice. Q: Does a door sale count towards my online availability? A: Yes. Door and online sales share one pool. Selling the last ten tickets at the entrance removes them from the storefront immediately. Q: What does a door sale cost? A: The same as any other paid ticket: the flat fee for its price band, plus payment processing at the provider's published rate. Q: What stops a screenshot being passed around? A: The first scan marks the ticket used. Every scan after that fails, visibly and immediately, so the person holding the copy is the one standing in front of your door staff. Q: Can door staff see my revenue? A: Only if you give them that permission. The default for a door role is selling and scanning, with payouts, settings and customer records left out. ## Sell tickets on your own domain URL: https://www.verimly.com/features/custom-domain Verimly storefronts run on your own domain — tickets.yourbrand.com — with your logo, colours and typography. Setup is a single CNAME record, verified per workspace, after which the certificate is issued and your workspace subdomain redirects to your domain. The confirmation emails and the e-tickets carry the same branding, so buyers never encounter a platform name. - Domain: Your own, e.g. tickets.yourbrand.com - Setup: One CNAME record, verified per workspace - Certificate: Issued and renewed automatically - Before you have one: Every workspace gets a subdomain and can sell from it immediately - After you connect one: The subdomain redirects, so there is one canonical address - Themes: Ten structural storefront themes - Branding: Logo, colours, fonts and favicon - Emails: Confirmations and e-tickets match the storefront - Customer data: Yours — exportable, not rented back to you - Cost: Included. You pay only for the domain registration itself ### Part 1: Your domain, marked primary One address is the canonical one. Everything else redirects to it, so links you shared last year still land in the right place and search engines see one site. ### Part 2: One DNS record A single CNAME at your registrar. Verimly shows you exactly what to paste and then watches for it, rather than asking you to come back and check. ### Part 3: Verification you can watch The state moves from pending to active on its own once DNS propagates. No support ticket, no guessing whether it worked. ### Part 4: The certificate is handled HTTPS is issued and renewed for you. A ticket shop that warns buyers about its own security does not sell tickets. ### Part 5: The subdomain stays as a safety net Every workspace keeps its Verimly subdomain and it redirects to your domain, so you can sell from day one and connect a domain whenever you are ready. ### The traffic you earn should build your name When the buyer arrives at your own address, the reputation of that address grows with every event you sell out. Links back to it are links to you. The people who bought are your customers to contact again, and the search results that build up over years belong to your domain rather than to somebody else's. - Buyer records belong to your workspace and can be exported at any time. - Your storefront and your event pages are indexed under your own domain, with the structured data that puts an event card in search results. ### Themes with structure, not just colour swaps Ten storefront themes differ in layout and rhythm, not only in palette — a club night, a theatre season and a conference genuinely want different shapes. Pick one, set your colours and fonts, and compose the page from sections with drag-and-drop and live preview. - Launch, Catalog, Spotlight, Venue, Festival, Premiere, Community, Night, Summit and Essential. - A theme change keeps your content and your brand settings — it changes the structure, not your work. ### Setup is one DNS record Add your domain in workspace settings and Verimly shows you the exact record to create. Point one CNAME at the address given, and verification and the certificate are handled for you. From then on the subdomain form redirects to your domain, so there is one address for your shop and search engines see one canonical site. - You keep control of the domain at your own registrar. Nothing is transferred anywhere. - Several domains can be attached to one workspace, with one of them marked primary. ### The branding does not stop at the storefront The confirmation email, the e-ticket and the customer-facing pages after checkout all take their colours, fonts and logo from the same place as the storefront. A buyer who forwards their ticket to a friend is forwarding your brand, not ours. Step 1. Sell from your subdomain first: Every workspace gets one immediately. You do not have to wait for DNS to start selling. Step 2. Add your domain in settings: Type the address you want to sell from, and Verimly shows you the record to create. Step 3. Create one CNAME: At your registrar, exactly as shown. Verification runs on its own from there. Step 4. Mark it primary: The subdomain starts redirecting, and your shop has one address for good. Q: Do I need my own domain to start? A: No. Every workspace gets a subdomain immediately and you can sell from it straight away. Connect a custom domain whenever you are ready — the subdomain then redirects to it. Q: Will buyers see the word Verimly anywhere? A: Not in the places that matter. The storefront, the checkout, the confirmation email and the e-ticket all carry your branding on your domain. Q: Who owns the customer data? A: You do. Buyer records belong to your workspace and can be exported. Verimly is the tooling, not the intermediary. Q: Does a custom domain cost extra? A: No. It is included; you only pay for the domain registration itself, wherever you buy it. Q: Can I use a domain I already sell from? A: Yes, usually as a subdomain such as tickets.yourbrand.com, so your main site keeps working exactly as it does today. Q: What happens to links I shared before I connected the domain? A: They keep working. The workspace subdomain redirects to your primary domain, so an old poster or a year-old social post still lands on the right page. ## iDEAL and European payment methods URL: https://www.verimly.com/features/ideal-checkout Verimly checkout supports the payment methods European buyers expect: iDEAL, Bancontact, SEPA Direct Debit, Klarna, PayPal, Apple Pay, Google Pay, Przelewy24, BLIK, EPS, MB WAY, MobilePay, Swish, TWINT and cards. Which ones appear depends on your connected payment account and market. Nothing is added to the buyer's cart — the Verimly fee comes out of your payout, and money lands in your own connected account on your schedule. - Netherlands: iDEAL (moving to Wero), cards, Apple Pay, Google Pay, Klarna, PayPal - Belgium: Bancontact, cards, wallets - Nordics: MobilePay, Swish - Central Europe: Przelewy24, BLIK, EPS, TWINT - Iberia: Multibanco, MB WAY - Also supported: SEPA Direct Debit, Satispay, Revolut Pay, Klarna, PayPal - Buyer fees: None. The buyer pays the ticket price and nothing else - Processing: The provider's published rate, with no Verimly markup - Payouts: To your own connected account, on your schedule ### Part 1: The price they were promised The total is the ticket price you set. There is no booking fee appended at the last step, because the Verimly fee is deducted from your payout instead. ### Part 2: The method they already use iDEAL in the Netherlands, Bancontact in Belgium, BLIK in Poland. Buyers do not compare payment methods; they look for theirs and leave if it is missing. ### Part 3: Wallets, one tap Apple Pay and Google Pay complete without typing a card number, which matters most on the phone where most tickets are bought. ### Part 4: Your brand, all the way through Checkout runs on your domain in your colours. The last screen before someone pays is not the moment to introduce a stranger. ### Part 5: Seats and add-ons in one order Tickets, seats and merchandise settle together, so there is one payment, one confirmation and one payout to reconcile. ### Checkout abandonment is often just a missing button In the Netherlands, iDEAL is not a nice-to-have — it is how people pay online. The same is true of Bancontact in Belgium and BLIK in Poland. Offering a familiar method is not about preference: a buyer who does not recognise any option on the page assumes something is wrong and leaves, and you never find out why. - The available set follows your connected account and your market, so the page shows what your buyers can actually use. - Wallet methods appear where the device supports them, without any configuration on your side. ### No fee bolted onto the buyer Nothing is added to the cart at the last step. The buyer pays exactly the ticket price you set, which is the number they saw when they decided to come. The Verimly fee is deducted from your payout instead, so the promise the poster made is the promise the checkout keeps. ### Processing at cost, from your own account Payments run through your own connected account, and the processing fee is the provider's published rate with no markup from us. Funds are paid out to your bank on the schedule you choose, rather than sitting in a balance we hold on your behalf. - You can see the current rates for your market from inside your workspace at any time. - Payout schedule, statement descriptor and payment methods are all yours to change. ### Refunds and disputes come back to you A refund issued from an order syncs back automatically, including partial refunds, and a dispute is recorded against the order it belongs to. Your reporting stays correct without anyone maintaining a second version of the truth in a spreadsheet. Step 1. Connect payments: One onboarding flow from workspace settings, run by the payment provider, with your own business details. Step 2. Choose your methods: Turn on the methods that fit your market. The set available depends on your account and country. Step 3. Set your payout schedule: Daily, weekly or monthly, to your own bank account. Step 4. Publish and sell: Buyers pay the ticket price, you receive it less the Verimly fee and processing. Q: Which payment methods can my buyers use? A: It depends on your connected account and market, but the supported set includes iDEAL, Bancontact, SEPA Direct Debit, Klarna, PayPal, Apple Pay, Google Pay, Przelewy24, BLIK, EPS, Multibanco, MB WAY, MobilePay, Swish, TWINT, Satispay, Revolut Pay and cards. Q: Are buyers charged a booking fee? A: No. Buyers pay the ticket price and nothing more. The Verimly fee comes out of the organizer's payout. Q: When does the money reach me? A: On the payout schedule you set in workspace settings. Funds go to your own connected payment account, not to a Verimly-held balance. Q: What happens with refunds? A: Refunds are issued from the order and synced back automatically, including partial refunds and disputes, so your reporting stays accurate. Q: What is iDEAL moving to Wero? A: iDEAL is being folded into Wero, the European payments initiative. Verimly follows what the payment provider supports, so the transition is handled without you changing anything. Q: Can I sell in a currency other than euro? A: Your workspace sells in the currency of your connected account, and the storefront, the emails and the reporting all use it consistently. ## The storefront editor and its themes URL: https://www.verimly.com/features/storefront-builder The Verimly storefront editor is a single sidebar next to a live preview: click the part of the page you want to change and its settings open. You pick one of ten structural themes, set your logo, colours and fonts, then compose the page from thirteen section types with drag-and-drop ordering, undo and redo. Nothing is published until you say so. - Themes: Ten: Launch, Catalog, Spotlight, Venue, Festival, Premiere, Community, Night, Summit, Essential - Sections: Thirteen types, each switchable and reorderable - Editing: Click a region in the preview to open its settings - Brand: Logo, palette, heading and body fonts, favicon - Preview: The real storefront with your real events, live - Safety: Undo and redo; nothing is live until you publish - Event pages: Composed from blocks too, so a big show can read differently from a weeknight - Code: None required at any point ### Part 1: One sidebar, not a settings maze Everything that can be changed lives in one place, grouped by the part of the page it affects, so you are never hunting for where a setting went. ### Part 2: Click the thing you want to change Hover the preview and the editable regions light up. Click the hero, and the hero's settings open. You do not have to learn the vocabulary first. ### Part 3: Sections you can reorder Hero, profile, event grid, featured event, about, contact, newsletter, gallery, image and text, stats, FAQ, call to action, and free text. Drag them into the order your audience needs. ### Part 4: The preview is the page What you see is the real storefront rendering with your real events, not an approximation. Changing a colour changes it here first. ### Part 5: Undo, redo, publish when ready Every change is reversible and nothing is live until you publish. You can rebuild the whole shop the night before and still back out of it. ### A theme is a structure, not a colour scheme The ten themes differ in how the hero is built, how an event row is composed and whether headings are centred. A club night, a museum and a conference genuinely want different shapes, so changing theme changes the architecture of the page — and keeps your content and brand settings exactly where they were. - Night and Festival lead with atmosphere; Summit and Catalog lead with the schedule. - Essential is deliberately plain, for organizers whose own poster is the design. ### Click-to-edit, because naming things is the hard part Most editors ask you to know that the thing you want to change is called a "hero block" before you can find it. This one asks you to click it. Editable regions light up as you move over the preview, and the sidebar follows you to the settings for whatever you clicked. ### Thirteen sections, in the order you choose A storefront is a page about you, not just a list of dates. Add a profile, a gallery, an about section, an FAQ, a newsletter sign-up or a call to action, switch off what you do not need, and drag the rest into an order that makes sense for the way people find you. - Every section can be turned off without deleting its content, so a seasonal block can come back next year. - Event pages are composed from their own blocks, so a headline show can be laid out differently from a regular night. ### Your brand, applied everywhere at once Set your logo, palette and fonts once. They flow into the storefront, the checkout, the confirmation emails and the e-tickets, so the buyer sees one consistent thing from the first click to the ticket in their wallet. Step 1. Pick a theme: Ten structures. Choose the one whose shape matches how your audience decides. Step 2. Set your brand: Logo, colours, fonts, favicon. The preview updates as you go. Step 3. Compose the page: Add, remove and reorder sections until the page says what you need it to say. Step 4. Publish: When it looks right, publish. Undo is still there if it does not. Q: Do I need to know how to design or code? A: No. The themes carry the design decisions and the editor only asks you for your content, your brand and the order of the sections. Q: Can I change theme after I have built the shop? A: Yes. A theme change keeps your content and brand settings and re-renders them in the new structure, so it is not a rebuild. Q: Can I see changes before buyers do? A: Yes. The preview is the real storefront, and nothing reaches your live shop until you publish. Q: Can different events look different? A: Yes. Event pages are composed from their own blocks, so a headline show and a weeknight can be laid out differently under the same theme. Q: What if I make a mess of it? A: Undo and redo cover the editing session, and the published version is untouched until you choose to publish again. Q: Does the storefront work on a phone? A: Yes. Every theme is responsive, which matters because most ticket buying happens on a phone. ## Live sales and the storefront funnel URL: https://www.verimly.com/features/live-sales The live view shows where every active visitor is in the purchase journey — browsing, in cart, or at checkout — refreshing every few seconds, alongside paid orders and revenue from the last thirty minutes and a ranking of which events are selling today. The workspace dashboard holds the longer view: revenue, paid orders, tickets sold, what is coming up, and the latest orders. - Refresh: Every few seconds, without reloading the page - Active window: Visitors seen in the last 15 minutes - Sales window: Paid orders and revenue from the last 30 minutes - Funnel stages: Browsing, in cart, at checkout - Ranking: Events ordered by paid tickets today - Abandoned carts: Recorded per session, with what was in them - Dashboard: Gross revenue, paid orders, tickets sold, coming up, latest orders - Sources: Online and door sales in the same figures ### Part 1: The funnel, as it happens Browsing, in cart, at checkout. Three numbers that tell you whether the problem is that nobody came or that nobody finished. ### Part 2: Paid in the last thirty minutes Orders and revenue in a window short enough to react to. An on-sale either has momentum or it does not, and you can see which within minutes. ### Part 3: Activity, one line at a time Who is looking at what, and where they came from, as it happens. A completed sale arrives with its own quiet marker so you notice it without watching. ### Part 4: Selling today Your events ranked by paid tickets today, so a night that is quietly running away with it is visible without opening every event. ### Part 5: A sound you can switch on Optional audio for a completed sale. On a launch you can put the screen down and still know it is working. ### A funnel, not a number A single "visitors today" figure cannot tell you what to do. Three stages can. If people are browsing but never reach a cart, the event page is not convincing. If carts never reach checkout, the price or the ticket choice is wrong. If checkouts never complete, look at payment methods. - The stage counts come from real storefront sessions, not from a sampled analytics estimate. - The same funnel is recorded for later, so an on-sale can be reviewed after the fact. ### Carts that were left behind are kept When a buyer picks tickets and leaves, the cart is recorded against their session with what was in it. That turns an invisible loss into something you can count, and tells you whether the drop-off is one event or all of them. ### Door sales are in the same numbers Everything sold at the entrance lands in the same dashboard as everything sold online, as it happens. There is no end-of-night import and no moment where the two disagree, so the figure you quote to a promoter is the figure. ### The longer view, when the rush is over The workspace dashboard holds gross revenue, paid orders, tickets sold and events created over the last thirty days, what is coming up, and the most recent orders. Customer records and order history sit alongside it, so you can answer a question about one buyer without leaving the product. Step 1. Publish the event: Tracking starts with the first visitor. There is nothing to install. Step 2. Open the live view on announcement day: Keep it on a second screen while you send the announcement. Step 3. Watch which stage stalls: The three-stage funnel tells you where to look before the day is over. Step 4. Review afterwards: Orders, customers and abandoned carts are all kept, so the next on-sale starts better informed. Q: How live is live? A: The active visitor view refreshes every few seconds, and paid orders appear as they are confirmed. The window for "active" is the last fifteen minutes. Q: Do I have to install an analytics script? A: No. The funnel is built from your own storefront sessions. If you also want Google Analytics or a Meta pixel on your storefront, both can be added from workspace settings. Q: Does this count door sales? A: Yes. POS sales land in the same dashboard as online sales, in the same moment. Q: Can I see what was in an abandoned cart? A: Yes. Abandoned carts are listed with the tickets they held, so you can tell whether the problem is a price, an event or the checkout itself. Q: Can my team see this without seeing everything else? A: Yes. Analytics is its own permission, so someone can read the numbers without reaching payouts or settings. Q: Is there a sound for a sale? A: There is, and it is off by default. On a launch it means you can look away from the screen and still know it is working. ## Team access, roles and door staff URL: https://www.verimly.com/features/team-and-roles A Verimly workspace has members, each with their own permissions across events, tickets, orders, customers, analytics, settings, billing, team and point of sale. Event-night crew are separate: personnel sign in with a PIN on a device that has been paired to your workspace, so a shift change takes four digits and a lost phone can be revoked without changing anyone's password. - Members: Invited by email; each joins with their own account - Permission areas: Events, tickets, orders, customers, analytics, settings, billing, members, POS - Granularity: Read, manage, publish, scan and more, depending on the area - Door crew: POS personnel with PINs, separate from workspace accounts - Devices: Paired per device, revocable at any time - Sessions: Recorded per person, so a shift can be traced - Locations: POS devices can be grouped by location - Cost: No per-seat charge. Invite the crew you need ### Part 1: Members, with the job they do Everyone who can reach the workspace, in one list, with what each of them is allowed to do visible rather than buried. ### Part 2: Permissions by area Events, tickets, orders, customers, analytics, settings, billing, team and point of sale. Each is granted on its own, so access matches a real job. ### Part 3: Invite by email An invitation rather than a shared login. People join with their own account, and leaving is one removal instead of a password change for everyone. ### Part 4: Door personnel and PINs Event-night crew get a PIN, not a workspace account. Fast at the door, and it does not hand a volunteer the keys to the business. ### Part 5: Paired devices you can revoke Each POS device is paired once and can be unpaired from here. A phone left in a taxi stops being a box office. ### Access that matches the job A promoter needs to publish events. A bookkeeper needs orders and billing. A marketing freelancer needs analytics and nothing else. Because each area is granted separately, you can describe a real job rather than choosing between "admin" and "can barely do anything". - Publishing is its own permission, so someone can build an event without being able to put it on sale. - Billing and payouts sit behind their own permission and are not part of everyday access. ### Door staff are not accounts The person on the door for one night should not need a workspace login, an email invitation or a password reset at eight in the evening. They need a four-digit PIN on a device you already trust. Personnel are managed separately from members for exactly that reason. - PINs can be changed or removed after an event without touching anyone else. - What personnel can do — sell, scan, or both — is set per person. ### Devices are trusted, not just people A device is paired to the workspace once. That pairing is what lets it sell for your events, and it can be revoked from settings the moment a phone goes missing. Grouping devices by location keeps a multi-room venue or a festival with several gates legible. ### No per-seat pricing There is no charge per member and no charge per device, because charging for the crew would push people towards shared logins. Invite the whole team and pair as many devices as the night needs. Step 1. Invite your members: By email, from team settings. They join with their own account. Step 2. Set what each one can reach: Grant only the areas their job needs. You can change it later without recreating anything. Step 3. Add the door crew: Create personnel with PINs, and decide whether they sell, scan, or both. Step 4. Pair the devices: Once per phone or tablet, grouped by location if you have more than one gate. Q: How many people can I invite? A: As many as you need. There is no per-seat charge, because pricing that punishes you for adding your team just produces shared logins. Q: Can someone build an event without being able to publish it? A: Yes. Creating, editing and publishing are separate permissions, so a producer can prepare an event and an owner can decide when it goes on sale. Q: Do door staff need a Verimly account? A: No. They sign in to a paired device with a PIN. Workspace accounts are for the people who run the business, not for one night on the door. Q: What happens if a POS device is lost? A: Unpair it from workspace settings. That device can no longer sell or scan, and nobody else has to change a password. Q: Can I see who did what? A: POS sessions are recorded per person, and orders carry their own event history, so a question about a particular sale has an answer. Q: Can I give someone access to the numbers only? A: Yes. Analytics is a separate permission from orders, customers, settings and billing. ## Confirmation emails and e-tickets in your branding URL: https://www.verimly.com/features/branded-emails Verimly derives every customer email from your storefront theme, so the confirmation, the e-ticket, a cancellation and a refund notice all carry your colours, fonts and logo without being designed separately. You can send from your own address with a verified domain, and set a reply-to that reaches the person who should answer. - Styling: Derived from your storefront theme — palette, fonts, logo - Sender: Your own from-name and address, with domain verification - Authentication: DKIM records provided; status shown until verified - Reply-to: Set separately, so replies reach a person - Messages: Order confirmation, ticket access, cancellation, refund - E-ticket: QR code with event, date, ticket type and seat - Overrides: Accent colour and button shape, if the theme is not quite right - Rendering: Table-based with inline styles, so it survives every mail client ### Part 1: From your name, at your address Verify your domain and mail goes out as you. That is the difference between an email people open and one that reads as a forward from a stranger. ### Part 2: Colours taken from the storefront The palette, fonts and logo come from the same place as your shop. There is no second design job and no way for the two to drift apart. ### Part 3: The ticket itself, in the message A QR code the door can scan, with the event, the date, the ticket type and the seat, so nobody has to log in to find their ticket at the gate. ### Part 4: Every message in the set Confirmation, ticket access, cancellation and refund. The ones nobody enjoys sending are the ones that most need to look official. ### Part 5: Reply-to that reaches a person Set where replies land. A buyer answering the confirmation reaches your inbox, not a no-reply address. ### One brand decision, applied everywhere You set your colours, fonts and logo once for the storefront. The emails read the same settings, so the message that lands in an inbox three weeks later matches the page the buyer bought from. Nobody has to remember to update a second template when the branding changes. - A theme change flows into the emails at the same time as the shop. - If the derived look needs a nudge, the accent colour and button shape can be overridden without leaving the theme. ### Sent from you, not from us Add your domain, publish the records shown, and Verimly sends as your address once verification passes. Buyers see your name in their inbox, replies reach you, and the mail is authenticated properly so it lands in the inbox rather than the spam folder. ### The e-ticket is the product The ticket travels in the email: a QR code the door can scan, with the event, the date, the ticket type and the seat next to it. It works when the venue has no signal, when the buyer never made an account, and when they forward it to the friend who is actually going. ### The messages nobody enjoys sending A cancellation or a refund is when your brand matters most, because the buyer is already unhappy. Those messages are in the same set and carry the same branding, with the specifics of what was refunded and why, so they read as a business handling it rather than as an automated shrug. Step 1. Set your brand once: Logo, colours and fonts in the storefront editor. The emails follow. Step 2. Add your sending domain: Publish the DKIM records shown in email settings. Step 3. Choose the from and reply-to: The name buyers see, and the inbox that receives their answers. Step 4. Send a real order through: Buy a ticket on your own shop and read what arrives before your audience does. Q: Do I have to design the emails? A: No. They are derived from your storefront theme. If you want a different accent colour or button shape, both can be overridden. Q: Can emails come from my own domain? A: Yes. Add the domain in email settings and publish the DKIM records shown. Until verification passes, mail is sent from a working default so nothing breaks. Q: Will buyers see the word Verimly in the email? A: The email carries your branding and, once your domain is verified, your address. Verimly is the tooling behind it, not the sender. Q: Does the e-ticket work without an account? A: Yes. The QR code is in the email. Buyers do not have to create an account or install anything to get through the door. Q: What if a buyer loses the email? A: Ticket access can be sent again from the order, to the same address, without reissuing the ticket. Q: Will the emails render properly everywhere? A: They are built as tables with inline styles rather than modern CSS, which is what makes them survive the mail clients that are still stuck in 2003. ## Orders, refunds and customer records URL: https://www.verimly.com/features/orders-and-refunds Every Verimly order carries its items, its payment, its history and its notes in one place. Refunds — full or partial — are issued from the order and sync back automatically, disputes and fraud warnings are recorded against the order they belong to, and every buyer has a customer record with their whole history. Door sales and online sales are the same kind of order. - Orders: Online and door sales in one list, with the same detail - Refunds: Full or partial, issued from the order and synced back automatically - Disputes: Recorded against the order, with their status kept current - Fraud warnings: Surfaced on the order they relate to - History: Every state change kept with its timestamp - Notes: Internal, per order, for the person who picks it up next - Customers: A record per buyer with their whole order history - Abandoned carts: Kept with what was in them - Cancellation: Cancel an event and refund from the orders it produced ### Part 1: What they actually bought Tickets, seats and add-ons, line by line, with what each cost. The answer to "what did I pay for" takes one look. ### Part 2: Refund in part or in full Refund one ticket out of four, or the whole order. The figures recompute rather than being typed in, and the money goes back the way it came. ### Part 3: The order's own history Created, paid, emailed, refunded, disputed — in order, with times. When something is contested, the record already exists. ### Part 4: Notes for the next person Internal notes stay on the order. The colleague who picks up the phone tomorrow sees what was agreed today. ### Part 5: The customer behind it Every buyer has a record with their orders and their tickets, so a regular is recognisable and a question about last season is answerable. ### Refunds that do the arithmetic for you Refunding one ticket out of four should not require a calculator and a note to self. Issue the refund from the order, and the totals, the payout figure and the reporting all recompute from what actually happened. Partial refunds, full refunds and repeated partials all end up consistent. - The refund is synced from the payment provider rather than assumed, so the record matches the money. - A refund email goes out in your branding, saying what was refunded. ### Disputes belong on the order When a buyer disputes a charge, the case is recorded against the order it came from, with its current status. You are not reconciling an email from a payment provider against a row in a spreadsheet at the end of the month — the two are already the same thing. ### A customer is a person, not a row per sale Buyers are recorded as customers, with every order and every ticket they have ever held. A regular is visible as a regular, a complaint has context, and a question about a purchase from last season is answered without a search through email. - Customer records belong to your workspace and can be exported. - Door sales attach to the same customer record as online ones when the details match. ### When an event does not happen Cancel the event from its dashboard and work through the orders it produced. Cancellation and refund emails go out in your branding, the tickets stop being valid, and the reporting reflects the cancellation rather than pretending the sales are still real. Step 1. Find the order: From the orders list, the event, or the customer record — whichever you have to hand. Step 2. See what happened: Items, payment, history and notes are on one screen, not four. Step 3. Act on it: Refund in part or in full, resend the tickets, or leave a note for whoever picks it up next. Step 4. Let the numbers follow: Payouts, reporting and the customer record update from the same action. Q: Can I refund part of an order? A: Yes. Refund a single ticket, several, or the whole order. The totals recompute from what was actually refunded rather than being entered by hand. Q: Do I get the Verimly fee back on a refund? A: The refund returns the buyer's money through the same payment method. Your payout is recomputed to reflect it, so your reporting stays consistent with the money that moved. Q: What happens to a ticket that has been refunded? A: It stops being valid, and a scan at the door fails. The seat, if the event is seated, returns to availability. Q: How do I handle a chargeback? A: The dispute is recorded against the order with its current status, so you have the order, its history and its emails in one place when you respond. Q: Can I resend someone their tickets? A: Yes. Ticket access can be sent again from the order, without reissuing anything. Q: Can I export my customers? A: Yes. Customer records belong to your workspace, and exporting them is not something you have to ask permission for. --- # Use cases ## Ticketing for concerts and live music URL: https://www.verimly.com/for/concerts Verimly handles a concert end to end: tiered on-sale pricing from Early Bird through to door price, a seat map for the seated part of the room and a standing zone for the floor, checkout with iDEAL and the other methods European buyers expect, and the POS app for walk-ups and QR check-in on the night. Everything runs on your own domain under your own branding, and the audience stays yours. - Pricing tiers: Early Bird, Standard, Door — each with its own sale window - Room: Seated zones, standing zones, or both, in one map - On-sale: Scheduled sales start and end per ticket type - Presales: An unlisted event, open to anyone with the link - Caps: Maximum per order, set per ticket type - Door: Walk-up sales and QR scanning from the same phone - Merch: Add-ons sold alongside tickets in one order - Payouts: To your own account, on your schedule ### Part 1: The stage, so people know where they are A buyer choosing between two seats is really asking one question: what will I see from there. The stage answers it. ### Part 2: The standing floor as its own zone Not every part of a music venue has chairs. The floor becomes a zone with its own price per ticket type, and it draws from the same availability as the seats. ### Part 3: Balcony and tiers priced apart Early Bird in the balcony and Early Bird on the floor are different numbers. The grid makes that a normal thing to set rather than a workaround. ### Part 4: Production holds, marked properly Desk positions, guest seats, a row behind a speaker stack. Block them and they stay visible on the map but out of sale everywhere. ### Part 5: One room, saved for next time Promoters who come back to the same venue draw it once. The layout becomes a template; only the pricing changes from show to show. ### Tiers that open and close on their own Each ticket type carries its own sales window. Early Bird closes on a date you set and Standard takes over without anyone touching anything at midnight. When a tier sells out it goes quiet on the storefront rather than sitting there disappointing people, and the next one is already the price on the page. - Every tier carries its own quantity and its own maximum per order. - A presale runs as an unlisted event, reachable by link and invisible to search, until you announce it. ### A room that has both seats and a floor Most music venues are not one thing. Draw the seated tiers as sections in the seat map, model the standing floor as its own zone, and price each ticket type differently in each. A buyer picks an exact seat in the balcony or a place on the floor, and both come out of the same availability. ### On-sale day, watched live The live view shows visitors moving from browsing to cart to checkout while the announcement is still going out, with paid orders and revenue from the last half hour beside it. If the first ten minutes are quiet you find out in the first ten minutes. ### The door on a busy night Walk-ups are normal at a concert and so is a friend forwarding a screenshot. The POS app sells at the entrance from the same stock as the website, and a QR code that has already been scanned fails the second time, visibly, while the person is still in front of you. ### Merch in the same order Sell a shirt or a poster as an add-on in the ticket flow. It rides along in the same checkout, the same confirmation and the same payout, instead of becoming a second system to reconcile at the end of the tour. Step 1. Create the show: Date, venue, artwork and the description your audience will actually read. Step 2. Build the tiers: Early Bird, Standard, Door — each with its window, its quantity and its cap. Step 3. Draw the room, if it has seats: Sections for the seated tiers, a zone for the floor, prices in the grid. Step 4. Announce, then watch it: Publish, send the announcement, and keep the live view open while it lands. Q: Can I run a presale before the general on-sale? A: Yes. Create a presale ticket type with its own sales window, and keep the event unlisted so only people with the link can reach it until you are ready to announce it. Q: Can I cap how many tickets one person buys? A: Yes. Each ticket type has its own maximum per order. Q: Can I sell a seated balcony and a standing floor together? A: Yes. Draw the balcony as seated sections and the floor as its own zone in the same map. Both sell from one availability pool. Q: What happens if the show is cancelled? A: Cancel the event from its dashboard and issue refunds from the orders. Refunds, including partial ones, sync back automatically so your reporting stays correct, and the cancellation email goes out in your branding. Q: Can I sell merchandise with the ticket? A: Yes. Add-ons are bought in the same flow as the ticket, so they arrive in one order, one confirmation and one payout. Q: Does a door sale reduce what is left online? A: Yes. Door and online sales come out of one pool, so the last tickets disappear from the website the moment they sell at the entrance. ## Ticketing for theatres and performing arts URL: https://www.verimly.com/for/theatre Verimly is built for assigned seating, which is what a theatre needs: draw your auditorium once, save it as a template, and apply it to every performance in the run. Each performance prices its own zones, buyers choose a specific seat, and the box office sells from the same availability so the two can never disagree. - Auditorium: Drawn once, saved as a reusable workspace template - Zones: Stalls, circle, balcony — each priced per ticket type - Concessions: Student, Senior, Member as ticket types, priced per zone - Runs: One event per performance, the same layout applied - Box office: Desktop POS app on the same availability - Access: Seats can be blocked and held out of sale - Price changes: Editable after sales begin; the layout locks - Branding: Your own domain, your identity, your emails ### Part 1: The house, drawn once Stalls, circle and balcony as sections you generate rather than place seat by seat. The twentieth night takes as long to set up as the first, which is to say no time at all. ### Part 2: Zones that match your price bands Band A, band B, restricted view. A zone is a part of the room; what each band costs is set per ticket type, so concessions do not need a workaround. ### Part 3: A curved circle, rotated into place Select a block and rotate it around its own centre. Real auditoriums curve, and a map that pretends otherwise confuses the people using it. ### Part 4: House seats and access seats held back Press, production, a wheelchair space and its companion. Blocked seats stay on the map so the room reads correctly, and nobody can buy them. ### Part 5: One template, every performance Save the auditorium to the workspace and apply it to the whole run. Pricing stays per performance, so a matinee and a Saturday night can differ. ### Draw the house once The seat-map editor generates sections as rows by seats, rotates a curved circle into place, and puts the stage where it really is. Save the finished auditorium as a workspace template. Every performance in the run starts from it, so setting up a twenty-night run is twenty pricing decisions rather than twenty drawings. ### Concessions are a ticket type, not a discount hack Student, Senior, Member and Full Price are ticket types. Each one gets its own price in each zone, so a student in the stalls and a student in the balcony are different numbers, and any combination you do not offer is simply switched off. - "Not for sale" and "priced at zero" are different statements, and the grid keeps them apart. - A concession that only applies to one band is a single switch, not a separate event. ### Holding seats back Block seats to keep them out of sale — house seats, press, a wheelchair space and its companion seat, or a row behind a pillar. Blocked seats stay on the map so the room still reads correctly to a buyer, but nobody can buy them, online or at the box office. ### One availability, two counters The website and the box office draw from the same seats. Somebody buying G12 on the phone removes G12 from the website that instant, which is the whole point of having one system rather than two that sync overnight. ### The desk keeps the run in view Orders, customers and their history are in the same workspace, so a subscriber ringing about last month has an answer without a search through email. Refunds and exchanges are handled from the order and the reporting follows. Step 1. Draw the auditorium: Once, properly. Sections, zones, stage, blocked seats. Step 2. Save it as a template: The layout becomes reusable for every future production in the house. Step 3. Create a performance per date: Apply the template, set the prices for that night, publish. Step 4. Sell from both counters: The website and the box office share one availability, all run long. Q: Can I sell a whole run as one purchase? A: Each performance is its own event with its own seats, so a buyer picks a performance and a seat within it. A season pass across performances is not modelled as a single ticket today. Q: Can I reuse my auditorium layout? A: Yes. Save any layout as a workspace template and apply it to every future event. Pricing stays per event. Q: Can I change a price once the run has started? A: Yes. Prices and the not-for-sale switch stay editable after sales begin. The layout locks once seats are sold so existing tickets always point at a real seat. Q: How do I handle wheelchair spaces? A: Draw them as seats in the appropriate zone and block them, then release them through the box office, or price them as their own zone if you want them bookable online. Q: Can the box office and the website ever disagree? A: No. There is one availability. A seat sold at the desk is gone from the site in the same moment, because there is nothing to synchronise. Q: Can I run different prices for a matinee? A: Yes. The layout is shared through the template; the prices belong to the individual performance. ## Ticketing for festivals and multi-day events URL: https://www.verimly.com/for/festivals Verimly handles a festival as one event with several ticket types — day tickets, weekend passes, tiered releases — plus add-ons for camping, parking and merchandise sold in the same checkout. On site, any number of paired phones scan QR tickets at any number of gates, all against the same live availability, with no per-device charge. - Ticket types: Day tickets, weekend passes, tiered releases - Add-ons: Camping, parking, merchandise, in the same order - Releases: Each tier opens and closes on its own schedule - Gates: Unlimited paired devices scanning simultaneously - Locations: POS devices grouped by gate or bar - Duplicates: Caught on the second scan, at the gate - Crew: Personnel sign in with PINs; no workspace account needed - Live view: Sales and check-ins streaming to one dashboard ### Part 1: A result you can read at arm's length A gate at a festival is loud, bright or dark, and always moving. Accepted or refused fills the screen instead of whispering in a corner of it. ### Part 2: Which pass they are holding Day ticket, weekend pass, crew. The type comes back with the scan, so the person on the gate knows whether this wristband is for today or for three days. ### Part 3: Every gate on one availability A ticket scanned at the north gate is already used when it reaches the east gate a minute later. All devices read and write the same truth. ### Part 4: The recent-scan list Groups arrive together and one code is always wrong. Seeing the last few scans turns an argument into a question with an answer. ### Part 5: As many devices as you have entrances Pair a phone per lane. There is no per-device charge, so a fifth lane on Saturday costs nothing to open. ### Releases that sell out in sequence Tier one, tier two, tier three: each is a ticket type with its own quantity and its own window. When one sells out the next takes over. Buyers see what is actually available rather than a list of things they cannot have, and the price rise happens on schedule rather than when someone remembers. ### Camping and parking belong in the same order Add-ons appear in the ticket flow, so somebody buying a weekend pass adds a camping pitch and a parking space without a second checkout, a second confirmation email or a second reconciliation for you. Each add-on carries its own stock, so a field that holds four hundred pitches stops selling at four hundred. ### Many gates, one truth Pair as many devices as you have entrances, and group them by location so a multi-gate site stays legible. They all read and write the same availability, which is what makes a scanned ticket useless at the next gate. - Crew sign in with PINs on paired devices; nobody needs a workspace account for a weekend. - A lost or stolen device is unpaired from settings and stops working immediately. ### Watching the numbers while it happens Sales, check-ins and door takings arrive on the same dashboard as they happen. You can see how many people are actually inside rather than how many tickets were sold, which is a different number and the one that matters on site. Step 1. Set up the passes: Day tickets and weekend passes as separate types, each with its release window. Step 2. Add camping and parking: Add-ons with their own stock, bought in the same order as the ticket. Step 3. Pair a device per lane: Group them by gate, and give the crew PINs rather than accounts. Step 4. Open the gates: Every lane scans against the same availability, all weekend. Q: Can I sell both day tickets and weekend passes? A: Yes. They are separate ticket types on the same event, each with its own price, quantity and sales window. Q: How many devices can scan at the same time? A: As many as you pair. There is no per-device charge and no limit imposed on the number of gates. Q: Can I sell camping without selling a ticket? A: Add-ons are bought alongside tickets in the same order. A camping-only purchase would be modelled as its own ticket type instead. Q: Do the crew need Verimly accounts? A: No. Event-night personnel sign in to a paired device with a PIN, which is faster at a gate and does not give a weekend volunteer access to the business. Q: Can I see how many people are on site? A: Check-ins arrive live on the dashboard, so you can see admissions rather than only sales. Q: What happens if a device is lost on site? A: Unpair it from workspace settings. It stops being able to sell or scan immediately, and nobody else has to change anything. ## Ticketing and registration for conferences URL: https://www.verimly.com/for/conferences Verimly runs conference registration as tiered ticket types with scheduled windows, optional workshops and dinners sold as add-ons, and QR check-in at the desk through the POS app. Everything sits on your own domain under the conference's own branding, delegate records stay in your workspace, and a hybrid event can issue tokenised join links for the people attending remotely. - Passes: Early bird, standard, student, day passes - Windows: Each tier opens and closes on a schedule - Workshops: Sold as add-ons with their own stock, in the same registration - Custom fields: Collected at booking, kept with the order - Check-in: QR scan at the desk, duplicates caught - Online: Virtual attendance with tokenised join links - Team: Registration staff without access to payouts or settings - Delegate data: Yours, exportable from the workspace ### Part 1: The pass, at the tier that is open now Early bird ends on the date you set. The page shows what is genuinely available rather than a list of prices that expired last month. ### Part 2: Workshops as add-ons with their own stock A room that holds forty stops selling at forty, in the same order as the pass. No second registration, no waiting list kept by hand. ### Part 3: One order, one confirmation The pass, the workshops and the dinner settle together, so there is one payment to reconcile and one email the delegate can forward to whoever is expensing it. ### Part 4: The methods a European delegate expects iDEAL, Bancontact, cards and wallets, plus invoicing behaviour that suits someone expensing it. A missing method is a delegate who "will do it later". ### Part 5: Your conference, not a platform The registration runs on your own domain with your identity. For an annual event, that address is an asset that compounds year on year. ### Tiers that close themselves Early bird ends on a date, not when somebody remembers. Each pass carries its own window and quantity, and the storefront reflects the truth at every moment without anybody managing it. The scarcity is real, which is the only kind that works twice. ### Workshops and dinners as add-ons A delegate buying a standard pass adds the pre-conference workshop and the evening dinner in the same flow. Each add-on carries its own stock, so a workshop room that holds forty stops selling at forty, and you find out about demand from the numbers rather than from the queue outside the room. ### Online and hybrid attendance For a virtual or hybrid conference, an online event gives each attendee a tokenised join link that becomes active shortly before the start. The real meeting URL is never handed out directly, so a forwarded confirmation email does not become an open door. ### A desk that keeps moving At registration, scan the QR from the delegate's phone or printout. Already-scanned codes are rejected immediately, so a duplicate is a five-second conversation rather than a discovery you make afterwards. Several desks can scan at once, all against the same list. ### The team, with the access their job needs Registration staff, a producer and a bookkeeper want different things. Each area — events, orders, customers, analytics, billing — is granted separately, so the person on the desk can do their job without seeing the payouts. Step 1. Set the pass tiers: Early bird, standard, student, with the dates each one opens and closes. Step 2. Add workshops and extras: As add-ons with their own capacity, bought in the same registration. Step 3. Decide what to ask: Custom fields for the details the event genuinely needs, collected at booking. Step 4. Run the desk: Scan delegates in from any paired device, with several desks at once. Q: Can I collect extra information at registration? A: Yes. Events support custom fields for the details you need alongside the booking, and they stay attached to the order. Q: Can I run a hybrid conference? A: Yes. Online events issue tokenised join links gated by the event start window, so remote delegates get access at the right time and not before. Q: Can several team members manage the event? A: Yes. Invite your team to the workspace with permissions per area, so registration staff can do their job without access to payouts or settings. Q: Can a workshop sell out independently of the pass? A: Yes. Add-ons carry their own stock, so a session with forty places closes at forty while the main pass keeps selling. Q: Do delegates need to print anything? A: No. The QR ticket on a phone is enough, and a printout works equally well for anyone who prefers one. Q: Do I keep the delegate list? A: Yes. Customer and order records belong to your workspace and can be exported. ## Ticketing for club nights URL: https://www.verimly.com/for/club-nights Verimly sells club-night tickets on your own domain with tiered releases, then moves the queue on the night: the POS app scans QR tickets in seconds and sells walk-ups from the same availability, on a phone your door staff already own. Duplicated screenshots are caught on the second scan, and door staff sign in with a PIN rather than an account. - Releases: Tiered pricing with automatic windows - Door: Walk-up sales and scanning from one phone - Speed: Scan-first interface, sized for low light and gloves - Duplicates: Second scan of a forwarded screenshot fails - Unlisted events: Reachable by link, invisible to search - Branding: Your domain, your artwork, your emails - Staff: PIN sign-in per device, no access to payouts - Audience: Customer records stay in your workspace ### Part 1: Ninety seconds is the whole product Everything about a club night is decided at the entrance. The result is the whole screen, in colour and in words, so nobody squints at a phone in the cold. ### Part 2: Sell the walk-up from the same place The person without a ticket does not go to a different queue or a different device. A few taps and they are in, out of the same stock as the website. ### Part 3: The forwarded screenshot fails A ticket is used the instant it scans. When the same code arrives on a second phone, the scan fails while both people are still standing there. ### Part 4: A PIN, not a password Door staff sign in with four digits on a paired device. Nobody is resetting a password at eight in the evening, and no volunteer gets the keys to the business. ### Part 5: The takings arrive as they happen Every walk-up sale lands in the same dashboard as the advance sales, so the night's number is right at the end of the night. ### Advance sales that build the night Cheap early tickets, standard release, then door price — each a ticket type with its own window and quantity. The tiering does the marketing for you: people buy early because early is genuinely cheaper, and the room is half full before the doors open. ### The door is the product Everything about a club night is decided in the ninety seconds a person spends at the entrance. The POS is built for that moment: big targets, high contrast, a scan that resolves immediately, and a walk-up sale that takes a few taps rather than a menu tree. - Several devices on the door share one availability, so two lanes never sell the same last ticket. - Manual code entry covers the cracked screen and the flat battery. ### Screenshots stop working after the first use A ticket is marked used the instant it is scanned. When the same code arrives again on somebody else's phone, the scan fails visibly while both people are still standing there, which is the only moment the problem can actually be solved. ### Your name on the door and in the inbox The storefront, the confirmation email and the ticket all carry your artwork on your domain. The people who come are your audience: their records stay in your workspace, and the next event goes out from you rather than from a platform that also promotes somebody else. Step 1. Build the shop once: A theme, your artwork, your domain. It carries every night from then on. Step 2. Announce with a tiered release: Early, standard, door price — each closing on its own schedule. Step 3. Give the door crew PINs: On a paired phone. No accounts, no passwords, no access to the money. Step 4. Work the queue: Scan, sell, scan. The dashboard adds it up while you do it. Q: Can staff sell at the door without access to the finances? A: Yes. Door staff sign in to a paired device with a PIN and can sell and scan only. Payouts, settings and customer records stay with workspace members who have those permissions. Q: Do walk-up sales reduce what is left online? A: Yes. Door and online sales come out of one pool, so the last tickets disappear from the website the moment they sell at the entrance. Q: Can I keep an event off my public storefront? A: Yes. Set an event to unlisted and it stays off your event list and out of search results while remaining open to anyone with the link. Q: What if the venue wifi is unreliable? A: The interface is built for it: nothing in the scan flow assumes a perfect connection, and manual entry covers the rest. Q: Can I run two doors at once? A: Yes. Pair as many devices as you need. They share one availability, so the two lanes cannot contradict each other. Q: Do I keep my audience? A: Yes. Buyers are customer records in your workspace, exportable, and they arrived on your domain rather than someone else's. ## Timed-entry ticketing for museums and attractions URL: https://www.verimly.com/for/museums Model each admission slot as an event with its own capacity and start time, sell it on your own domain with the museum's branding, and admit visitors by scanning the QR on their phone at the entrance. Concession types — child, student, member — are ticket types with their own prices, and the shop rides along in the same order. - Timed entry: One event per slot, each with its own capacity - Concessions: Adult, child, student, member as ticket types - Exhibitions: Priced separately or sold as an add-on - Admission: QR scan at the entrance, no printer needed - Shop: Guides and catalogues sold as add-ons - Members: A member price on an unlisted event, shared by link - Storefront: Ten themes, thirteen section types - Branding: Your domain, your identity, your emails ### Part 1: Your identity, not a platform's Logo, colours and type set once. For an institution whose brand is the point, the ticket page should not be the one page that looks like somebody else. ### Part 2: Slots, listed as times Each admission slot is an event with a start time and a capacity. Visitors see which hours are still open rather than discovering it at the door. ### Part 3: Sections beyond the ticket list An about section, a gallery, an FAQ and opening hours. A museum storefront is a page about the museum, not a calendar with a logo on it. ### Part 4: The exhibition priced on its own A special exhibition can be its own event, or an add-on to admission. Both are a few minutes of setup rather than a separate system. ### Part 5: Nothing live until you publish Build next season quietly, preview it as it will really look, and publish when the marketing is ready rather than when the build is. ### Capacity you can actually hold to Each slot has a quantity, and when it is gone the slot closes. Visitors see which times are still available rather than arriving to find the hour is full, and your front of house is not the place where capacity gets enforced by argument. ### Concessions priced properly Adult, child, student and member are ticket types, each with its own price and its own maximum per order. A family buys the mix it needs in one order, and the numbers at the end of the month separate cleanly by type. ### Admission without a printer The e-ticket lives on the visitor's phone. Scan it at the entrance, and a code that has already been used is rejected immediately. Manual entry covers a visitor whose battery has died on the way in. ### The shop, in the same order Sell the exhibition catalogue or an audio guide as an add-on alongside admission, so it arrives in the same confirmation and the same payout, and the reporting shows what really happened at the desk. ### A storefront that reads like an institution Beyond the ticket list, the storefront carries an about section, a gallery, an FAQ, opening hours and a newsletter sign-up. The page can look and read like the museum, because a visit is a decision people make about a place rather than a transaction they make about a date. Step 1. Build the storefront: A theme, your identity, and the sections that explain the place. Step 2. Create a slot per admission time: Each with its start time and its capacity. Step 3. Add the concession types: Adult, child, student, member — each with its own price and cap. Step 4. Scan them in: From any paired phone or tablet at the entrance. No printer, no hardware to rent. Q: How do I model timed entry? A: Create an event per slot with its own start time and capacity. Visitors choose the time they want, and the slot closes when it fills. Q: Can members get a different price? A: Yes. Member is a ticket type with its own price. To keep it private, put it on an unlisted event and share the link with members only. Q: Do visitors need to print anything? A: No. The QR ticket on a phone is enough, and a printout works equally well for anyone who prefers one. Q: Can I sell a special exhibition separately? A: Yes. Run it as its own event with its own price, or attach it to general admission as an add-on. Q: Can I sell the catalogue at the same time? A: Yes. Add-ons are bought in the same order as the ticket, so there is one confirmation and one payout. Q: Can the storefront say more than the opening times? A: Yes. Thirteen section types cover an about section, a gallery, an FAQ, contact details and a newsletter sign-up alongside the ticket list. --- # Help Center ## What is Verimly? A tour of the platform Category: Getting Started URL: https://www.verimly.com/help/getting-started/what-is-verimly An overview of everything Verimly gives you as an organizer — from event creation to payouts. Verimly is an all-in-one ticketing platform for event organizers. You create events, design a public storefront where people buy tickets, and Verimly handles checkout, ticket delivery, check-in and payouts — so you can focus on the event itself. ## What you can do with Verimly 1. **Sell tickets online** — Create events with multiple ticket types, set quantities and per-order limits, and publish to your branded storefront. Buyers pay online and get tickets by email instantly. 2. **Offer assigned seating** — For fixed-seat venues, build an interactive seat map with zones and per-zone pricing. Buyers pick exact seats at checkout. 3. **Design your storefront** — Pick one of six themes, rearrange content blocks, and even connect your own custom domain. 4. **Get paid directly** — Connect Verimly Payments once and money flows to your bank on a schedule you control. 5. **Run the door & read your numbers** — Scan tickets at entry, sell on-site with POS, and track revenue, traffic and check-ins live. ## How Verimly is organized | Concept | What it is | | --- | --- | | Workspace | Your organization’s home — holds events, storefront, team and payments. | | Events | Each has its own tickets, attendees, page design and stats. | | Storefront | The public site buyers see, listing your events and hosting checkout. | | Dashboard | The private side where you and your team manage everything. | > **Tip:** Most organizers need just **one workspace** — it supports unlimited events and team members. **Ready to get going?** Follow the launch checklist from signup to your first ticket sale. — [Open the launch checklist](/help/getting-started/launch-checklist) ## Creating your account and signing in Category: Getting Started URL: https://www.verimly.com/help/getting-started/creating-your-account How to sign up, verify your email, and recover access if you forget your password. Before you can create events, you need a Verimly account. Accounts are personal — your organization’s shared space is the workspace, which you create right after signing up. ## Creating an account 1. **Go to Sign up** — Open the sign-up page from the top navigation. 2. **Enter your details** — Provide your name, a work email you check often, and a password. 3. **Verify your email** — Confirm the address from the verification email we send you. > **Note:** Use a work email you check regularly — order notifications, payout updates and team invitations all go there. ## Forgot your password? 1. **Click “Forgot password”** — On the sign-in page, choose the forgot-password link. 2. **Enter your account email** — We’ll send a reset link to that address. 3. **Choose a new password** — Follow the link and set a fresh password. > **Warning:** If the email doesn’t arrive within a few minutes, check spam and confirm you used the address you registered with. ## Joining an existing team If your organization already uses Verimly, ask a workspace owner to invite you. You’ll get an invitation email and land directly in the shared workspace. See [Inviting team members & permissions](/help/workspace-team/inviting-team-members). ## Creating your first workspace Category: Getting Started URL: https://www.verimly.com/help/getting-started/creating-your-first-workspace Workspaces are your organization’s home in Verimly. Learn how to create one and what the key settings mean. A workspace is your organization’s home in Verimly. It contains your events, storefront, orders, team members and payment setup. Everything you do as an organizer happens inside a workspace. ## Creating a workspace 1. **Click “Create workspace”** — After signing in, start the workspace flow. 2. **Choose a name** — Usually your organization, venue or brand. It appears on your storefront and in buyer emails. 3. **Choose a slug** — The short URL handle. “Moonlight Events” → `moonlight-events` gives a storefront at `/s/moonlight-events`. 4. **Add a logo (optional)** — Upload a logo and short description to brand every buyer touchpoint. > **Choosing a good slug:** Lowercase letters, numbers and hyphens (3–50 chars). Keep it short and unique — buyers see it in links. > **Warning:** You can change the slug later, but old links pointing to the previous slug will stop working. ## Do I need more than one workspace? Usually no. One workspace supports unlimited events and team members. Create separate workspaces only for genuinely separate brands that need their own storefronts, payment accounts and teams. **Next: get to know the dashboard** — [Tour the dashboard](/help/getting-started/navigating-the-dashboard) ## Navigating the dashboard Category: Getting Started URL: https://www.verimly.com/help/getting-started/navigating-the-dashboard A guided tour of the workspace sidebar — where to find events, orders, analytics, storefront and settings. Once you open a workspace, the sidebar on the left is your map. Here’s what each section does. | Section | What it’s for | | --- | --- | | Overview | Recent sales, upcoming events and quick links. | | Events | Every event as a card with status and sales progress. | | Orders | Every purchase across all events — search, open, resend. | | Customers | Buyer profiles built automatically from orders. | | Analytics | Revenue, ticket volume, traffic and conversion. | | Storefront | The visual editor for your public site. | | Point of Sales | On-site selling mode for event day. | | Settings | Payments, team, domain, email, policies, billing. | ## Inside an event Click any event to open its own dashboard: **Attendees** (who’s coming), **Tickets** (types, products, pricing), **Storefront** (the public page) and **Settings** (dates, location, visibility). > **Note:** The sidebar adapts to your permissions — if a teammate can’t see a section, their role likely doesn’t include it. On mobile, main sections live in the bottom navigation bar. ## Launch checklist: from signup to your first ticket sale Category: Getting Started URL: https://www.verimly.com/help/getting-started/launch-checklist Every step between creating your account and selling your first ticket, in order. This checklist takes you from a fresh account to a live, sellable event. Work through it top to bottom — each step links to a detailed guide. **1. Set up your workspace** - Create your workspace with a clear name and short slug. - Upload your logo in Settings → General. **2. Connect payments** - Set up Verimly Payments in Settings → Payments (verification can take time — do it early). - Review your payment methods and payout schedule. **3. Create your event** - Add title, date, location, description and a cover image. - Add ticket types with prices and quantities. - Optional: add-on products and assigned seating. **4. Design & publish** - Pick a storefront theme and arrange your blocks. - Write your refund policy. - Publish, then walk through checkout yourself on a phone. > **Warning:** If publishing is blocked, the banner tells you exactly why. See [Why can’t I publish my event?](/help/events/why-cant-i-publish-my-event) > **Success:** Announce it! Share your **direct event link** on your channels and watch sales come in under Orders and Analytics. **Start your first event** — [How to create an event](/help/events/creating-an-event) ## Creating an event step by step Category: Events URL: https://www.verimly.com/help/events/creating-an-event A walkthrough of the event creation wizard — details, tickets, seating and your first publish. Events are created with a short wizard that collects everything needed for a public event page. New events start as drafts — nothing is visible to buyers until you publish. ## The four steps 1. **Event details** — Title, slug (the URL handle), description and a cover image — the hero visual used everywhere. 2. **Date & location** — Start/end date and time, plus the venue or address. For online events, describe access in the description. 3. **Tickets & products** — Define ticket types, optional add-on products, and toggle assigned seating if buyers should pick exact seats. 4. **Review & create** — Check the summary and create. You land on the event’s own dashboard as a draft. > **Note:** After creation, tickets and products are managed on the event dashboard’s **Tickets** page — so that step only appears when creating a new event. ## After creation - Refine tickets and pricing on the Tickets page. - Design the public page under Storefront. - Build the seat map under Seating (if enabled). - Publish when ready. ### Can I change things after publishing? Yes — most details stay editable. See [Editing an event after creation](/help/events/editing-an-event). ### Why is publishing blocked? Usually missing pricing or an unfinished seat map. See [Why can’t I publish my event?](/help/events/why-cant-i-publish-my-event) ## Event statuses explained Category: Events URL: https://www.verimly.com/help/events/event-statuses-explained What draft, published, live, ended and cancelled mean — and what buyers can do in each state. Every event has a status that controls what buyers see and whether tickets can be sold. | Status | On storefront | Sellable | Editable | | --- | --- | --- | --- | | Draft | No | No | Fully | | Published | Yes | Yes | Yes, some locks after sales | | Live | Yes | Yes | Limited | | Ended | Listing only | No | Reporting only | | Cancelled | No | No | Reporting only | ### Draft Completely private. Use this stage to finish tickets, pricing, the page and any seat map. You can enable or disable assigned seating only while in draft. ### Published & Live Published means the event is on your storefront and selling. Live means it’s happening now — when check-in scanning and the [Live dashboard](/help/analytics/live-event-dashboard) matter most. > **Cancelling ≠ refunding:** Cancelling an event does **not** automatically refund buyers. See [Cancellations vs refunds](/help/orders-customers/cancellations-vs-refunds). ## Editing an event after creation Category: Events URL: https://www.verimly.com/help/events/editing-an-event Where to change details, tickets, seating and the public page — and what’s locked after sales start. Once an event exists, editing is split across a few purpose-built places instead of one long form. Here’s the map. 1. **Event details** — Use Edit for title, slug, description, cover image, dates and location. 2. **Tickets, products & pricing** — The event dashboard’s Tickets page — add, edit, activate/deactivate types, adjust prices, edit the seated pricing matrix. 3. **Seat map** — The Seating tab. Free to rearrange until seats sell, then the layout locks. 4. **Public page** — The Storefront tab controls sections and layout of the event page. ## What locks when? | Change | Before first sale | After sales exist | | --- | --- | --- | | Title, description, images | Yes | Yes | | Dates & location | Yes | Yes (tell buyers!) | | Ticket prices | Yes | Yes (future sales only) | | Seat map layout | Yes | Locked | | Seating on/off toggle | Yes (draft only) | Locked | > **Tip:** Instead of deleting a ticket type that has sales, **deactivate** it — history and reporting stay intact. ## Why can’t I publish my event? Category: Events URL: https://www.verimly.com/help/events/why-cant-i-publish-my-event Publishing runs validation checks. Here’s every reason it can be blocked and exactly how to fix each one. When you hit Publish, Verimly checks that buyers could actually complete a purchase. If something’s missing, publishing is blocked with a clear reason. Here are the causes and fixes. > **“Seating isn’t ready”:** Your seat map is incomplete. Open Seating, place all seats, ensure no seat lacks a zone, then publish the seat map. See [Publishing a seated event](/help/seating/publishing-a-seated-event). > **“Pricing isn’t ready”:** A seat zone has no active ticket type enabled for it. On the Tickets page, give every zone at least one active type with pricing. A price of 0 is fine — that’s different from “Not for sale”. > **No tickets to sell:** For general-admission events, add or activate at least one ticket type with quantity above zero. ## Other things to check - The essentials are filled: title, date and slug. - Payments are connected if any ticket has a price above 0. - For seated events, no zone is left with every matrix cell empty or “Not for sale”. > **Tip:** Read the exact banner message — it names the failing check and links to the right page. Validation re-runs each time you publish. ## Public vs unlisted events Category: Events URL: https://www.verimly.com/help/events/public-vs-unlisted-events Control who can find your event — list it on your storefront or share it only by direct link. Every published event has a visibility setting that controls how people find it. | | Public | Unlisted | | --- | --- | --- | | Shown on storefront | Yes | No | | Direct link works | Yes | Yes | | Checkout available | Yes | Yes | | Appears in your dashboard | Yes | Yes | ### When to use unlisted - Private gatherings — company parties, member-only shows. - Presales — share with your list before the public announcement. - Test runs — check the full buying experience without exposing the event. > **Warning:** Unlisted is not security. Anyone with the link can open and buy, and links get forwarded. For real access control, distribute the link carefully and keep quantities tight. ## Managing attendees Category: Events URL: https://www.verimly.com/help/events/managing-attendees See who’s coming, search tickets, and handle attendee questions from the Attendees page. The Attendees page on each event lists every issued ticket — one row per ticket — so it’s your single source of truth for who’s coming. ## What you’ll see - The attendee/buyer name and contact email. - The ticket type, plus seat label for seated events (e.g. “A-12”). - The order it belongs to, linked for payment details. - The check-in state — whether it’s been scanned. > **Tip:** Use search to find an attendee by name or email — essential at the door when someone’s phone has died. ## Common tasks ### An attendee lost their email Open the related order and resend their tickets or access link. See [Resending tickets](/help/orders-customers/resending-tickets). ### Someone is coming instead of the buyer The QR code is what counts at the door. Set your own name-change policy and note it on your event page. ### Scanning isn’t possible at the door Find the guest by name/email and check them in manually — this prevents the ticket being reused. > **Note:** An order can contain multiple tickets. Sales reporting speaks in orders and revenue; Attendees speaks in individual tickets. ## Creating & managing ticket types Category: Tickets & Products URL: https://www.verimly.com/help/tickets-products/creating-ticket-types Ticket types are what buyers choose at checkout. Learn how to create and manage them. Ticket types are the options buyers pick from at checkout — Early Bird, Regular, VIP, Student. Each type has its own price, quantity and rules. > **Note:** For existing events, manage types on the event dashboard’s **Tickets** page — editable cards with live sold counts and revenue, saved with the sticky save bar. ## What you set on each type | Setting | What it does | | --- | --- | | Name | Shown to buyers — keep it self-explanatory. | | Price | The amount the buyer pays. Use 0 for free tickets. | | Quantity | How many can ever be sold. Sold out when reached. | | Max per order | Cap on how many one buyer grabs in a single order. | ## Typical setups 1. **Tiered pricing** — Early Bird (limited, lower) → Regular → optional Last Minute. Demand rolls up as tiers sell out. 2. **Access levels** — General Admission and VIP as separate types, each with its own quantity. 3. **Free + paid mix** — A free type (price 0) can coexist with paid ones — good for guest lists or optional support tickets. > **Tip:** On seated events, a type doesn’t have a single price — it depends on the **seat zone**, set in the [pricing matrix](/help/seating/seat-zones-and-pricing-matrix). ## Pricing, quantities & per-order limits Category: Tickets & Products URL: https://www.verimly.com/help/tickets-products/ticket-pricing-and-limits How price, quantity and max-per-order interact — and how to use them to shape demand. Three settings on every ticket type control availability and behavior: price, quantity, and max per order. Used well, they shape demand and keep sales fair. ## Price The amount the buyer pays for one ticket. Use **0** for free. Price changes apply only to future purchases — buyers who already paid keep their price. ## Quantity The total that can ever be sold. You can increase it anytime, but not below what’s already sold. A small Early Bird quantity creates urgency and rolls demand into your higher regular price. ## Max per order The most of a type one buyer can purchase in a single order. Keeps limited tiers fair and blunts bulk-buying. It caps an order, not a person. ## Putting it together | Goal | Price | Quantity | Max/order | | --- | --- | --- | --- | | Reward early buyers | Low | Small | Low (2–4) | | Steady general sales | Standard | Large | Moderate | | Exclusive VIP | High | Very small | Low (1–2) | | Free community RSVP | 0 | As capacity allows | Low | > **Note:** On seated events, price lives in the pricing matrix and quantity is driven by the seat map — not a number you type here. ## Selling add-on products Category: Tickets & Products URL: https://www.verimly.com/help/tickets-products/selling-add-on-products Offer merch, parking, meal passes and other extras to raise your average order value. Products are extras buyers can add alongside tickets — merchandise, parking, meal vouchers, workshop upgrades. A simple way to increase revenue per attendee. > **Tip:** Use a **ticket type** for anything that grants entry; use a **product** for anything that isn’t entry but is bought at the same time. ## Ideas that work - Merch bundles — pair a shirt with the ticket at a small discount. - Parking — sell a limited number of spots so you don’t oversell. - Fast-track / early entry — a low-cost perk many happily pay for. - Meal or drink passes — pre-sell catering to plan quantities. Products show during checkout as optional add-ons. Buyers choose quantities and everything settles into a single order and payment. Track per-item performance under Orders and Analytics. > **Warning:** For physical items, state upfront whether buyers collect at the door or you ship — and use quantity limits so you don’t promise stock you don’t have. ## Activating & deactivating ticket types Category: Tickets & Products URL: https://www.verimly.com/help/tickets-products/activating-deactivating-ticket-types Turn ticket types on and off to control what’s on sale — without deleting history. Every ticket type has an active switch — the clean way to control what’s on sale without ever deleting a type that has orders attached. | State | What happens | | --- | --- | | Active | Appears at checkout and can be purchased. | | Inactive | Hidden from buyers; existing orders and reporting untouched. | > **Warning:** Never delete a type that has sold tickets — **deactivate** it. Deleting would orphan orders and break reporting. ## Common uses 1. **Timed releases** — Prepare “Phase 2” and “VIP” types inactive, then flip them on exactly when you want. 2. **Closing a tier early** — Deactivate Early Bird to protect regular-price margin. Reactivate later if plans change. 3. **Hiding a mistake** — Deactivate a mispriced type, fix it, and reactivate — without disturbing existing orders. > **Note:** Deactivating doesn’t refund or cancel existing tickets — those buyers are still coming. Keep at least one type active while you want sales. ## Tracking sales & revenue per ticket type Category: Tickets & Products URL: https://www.verimly.com/help/tickets-products/tracking-ticket-sales See how each ticket type and product is performing in real time. You don’t have to guess how sales are going. Verimly tracks sold counts and revenue for every ticket type and product, live, in several places. 1. **On the Tickets page** — Each type card shows sold count and revenue as sales happen — right where you edit them. 2. **On the event Overview** — Total tickets sold, revenue and capacity remaining at a glance. 3. **In Analytics** — Trends over time, breakdowns and comparisons across events. > **Note:** Sold count counts issued tickets (an order of 3 adds 3). Revenue reflects what buyers paid; refunds reduce it. ## Turning data into decisions - Early Bird selling fast? Add a phase or a smaller, higher next tier. - A tier stalling? Revisit its price or deactivate and push demand elsewhere. - Products underperforming? Rename, rebundle, or feature them more prominently. ## Enabling assigned seating Category: Assigned Seating URL: https://www.verimly.com/help/seating/enabling-assigned-seating Turn on assigned seating so buyers pick exact seats — and understand what changes. Assigned seating lets buyers choose their exact seat during checkout, and prints the seat label on every ticket. Ideal for theatres, galas, sporting venues and any event with fixed places. > **Warning:** The seating toggle (on the Tickets page) can be switched **only while the event is a draft**. Once published or sold, seating is locked — decide before you go live. ## What changes when you enable it 1. **Seats replace plain quantity** — Availability comes from the seat map, not a number on each ticket type. 2. **Pricing becomes a matrix** — Price depends on the seat zone the buyer chooses. 3. **Checkout gains a seat step** — Buyers choose quantities, then place each ticket onto a specific seat. ## What you’ll need to build - A seat map — the visual layout of your venue. - Seat zones — colored price categories assigned to seats. - A pricing matrix — price for each ticket type in each zone. > **Note:** On-site POS selling isn’t available for seated events, since seat selection needs the interactive map. See [POS limitations](/help/checkin-pos/pos-limitations). ## Using the seat map editor Category: Assigned Seating URL: https://www.verimly.com/help/seating/using-the-seat-map-editor Lay out your venue visually — sections, rows, a stage and zones — with the full-screen editor. The seat map editor is a full-screen canvas where you draw your venue: place seats, group them into sections, add a stage, and paint zones. Reach it from the Seating tab. ## Building blocks 1. **The stage** — Add a movable, resizable stage marker; pick its shape (rectangle, rounded or ellipse). 2. **Section generator** — Specify rows × seats and the editor lays out a neat block. Repeat for each seating area. 3. **Select & arrange** — Click a seat, shift-drag a marquee for many, drag to move, and use the bulk rotate handle for angled blocks. 4. **Zones** — Create colored categories and assign selected seats to them. > **Tip:** Zones carry only a name and color here. The actual **prices** live in the [pricing matrix](/help/seating/seat-zones-and-pricing-matrix) on the Tickets page. ## Seat status A seat is **available** or **blocked**. Block seats you’ll never sell (broken chairs, obstructed views, the sound desk) so they’re excluded from availability and don’t need a zone. > **Warning:** Editing is free while in draft. **After seats sell, the layout locks** to protect existing buyers — prices stay editable, but the map won’t change. ## Seat zones & the pricing matrix Category: Assigned Seating URL: https://www.verimly.com/help/seating/seat-zones-and-pricing-matrix How zones and ticket types combine into a price matrix — and how “Not for sale” differs from free. Seated events price differently. Instead of one price per ticket type, price is set by a matrix: every ticket type crossed with every seat zone. ## The two ingredients | Ingredient | What it is | | --- | --- | | Zones (seat categories) | Areas defined by name and color only — Front, Middle, Balcony. | | Ticket types | Buyer-facing types — Adult, Student, Member. No single price on seated events. | ## The pricing matrix *Each cell = one ticket type’s price in one zone. Edit it on the Tickets page.* > **“Not for sale” vs a price of 0:** **Price 0** is free but still sellable. **Not for sale** disables that combination entirely (e.g. Students may not sit in the Front). ## How buyers experience it 1. **Pick quantities** — They choose how many of each ticket type. 2. **Place on seats** — They tap seats on the map; price is looked up from the matrix by zone + type. > **Note:** Browsing shows a **“From {cheapest}”** label from the lowest active cell. Prices stay editable after sales — only the layout locks. ## Publishing a seated event Category: Assigned Seating URL: https://www.verimly.com/help/seating/publishing-a-seated-event The extra checks a seated event must pass before it goes live — and how to clear each one. Seated events publish in two stages: you publish the seat map (a layout check), and you publish the event (which also checks pricing). ## Stage 1 — Publish the seat map - The map has at least one seat. - Every non-blocked seat has a zone assigned. When it passes, Verimly sets capacity to the seat count and marks seating ready. Blocked seats are excluded from this check. ## Stage 2 — Publish the event > **Warning:** Every zone used on the map must have at least one **active** ticket type with an **enabled** matrix cell. If a zone has no sellable price, publishing is blocked with a pricing error. ## Pre-flight checklist - Every sellable seat has a zone color; seat map published. - Each zone has ≥1 active ticket type priced (0 is fine; “Not for sale” is not). - Ticket types you want on sale are active. - Payments connected if any price is above 0. > **Note:** After publishing, the layout locks now that sales can happen — you can still edit prices, but not move seats. ## Seat map templates Category: Assigned Seating URL: https://www.verimly.com/help/seating/seat-map-templates Save a venue layout once and reuse it across events — no rebuilding the same room every time. If you run repeat events in the same venue, don’t rebuild the seat map each time. Templates let you save a layout once and apply it to any future event in a click. > **Note:** A template stores seat positions, sections, the stage and zones (names + colors) — at the workspace level, so every event can use it. ## Workflow for a recurring venue 1. **Build once** — Lay out the room perfectly and save it as a template. 2. **Apply per event** — Enable seating, apply the template, adjust blocked seats, set prices, publish. 3. **Keep it current** — Update the template when the room itself changes (new rows, removed section). > **Warning:** Templates hold layout and zones only — **not prices**. Pricing is per-event in the matrix, because the same room is often priced differently for different shows. ## How buyers choose seats Category: Assigned Seating URL: https://www.verimly.com/help/seating/how-buyers-choose-seats The seated checkout explained — quantity first, then seat selection, with time-limited holds. Understanding the buyer’s seated checkout helps you set expectations and answer support questions. 1. **Choose quantities** — The buyer picks how many of each ticket type — each shows a “From {price}” label. 2. **Place tickets on seats** — The map opens; they tap seats. Chips track progress; price comes from the matrix per zone. 3. **Pay & receive tickets** — Each ticket is issued with its seat label (like “A-12”) printed on it. ## Holds: how double-booking is prevented | Moment | What happens | | --- | --- | | During selection | A ~10-minute hold reserves the seat. | | While paying | The hold extends to ~30 minutes. | | Order confirmed | The hold becomes a real ticket. | | Checkout abandoned | The hold expires and the seat returns to the pool. | > **Tip:** A seat can briefly look unavailable even though no one has paid — that’s a live hold, and it frees up within minutes if the other buyer doesn’t finish. ## Storefront editor basics Category: Storefront URL: https://www.verimly.com/help/storefront/storefront-editor-basics Your storefront is the public home for your events. Learn the click-to-edit editor. Your storefront is the public site buyers land on — it lists your events and hosts checkout at your workspace URL (`/s/your-slug`). The editor is where you design it, with a live preview. ## How editing works The editor is **click-to-edit**: click a block in the preview to select it, and its settings appear in one consolidated sidebar. Reorder or toggle blocks and watch changes appear instantly. *One sidebar for settings, a live preview on the right — click any block to edit it.* ## Anatomy of a storefront - A header/hero with your brand. - An events list (your public, on-sale events). - Supporting content blocks (about, FAQ). - A footer. > **Tip:** Check both desktop and mobile widths — most buyers arrive on phones, so make sure your hero, prices and buttons read well on a narrow screen. ## Choosing a storefront theme Category: Storefront URL: https://www.verimly.com/help/storefront/choosing-a-storefront-theme Pick from six structural themes to set the whole look of your storefront in one move. Themes set the overall visual character of your storefront in a single choice. Verimly ships with six structural themes, each with a distinct personality. | Theme | Best for | | --- | --- | | Solstice | Warm, friendly all-rounder — suits most events. | | Noir | Dark and dramatic — nightlife, clubs, premieres. | | Velvet | Rich and elegant — galas, theatre, upscale. | | Gazette | Editorial and typographic — conferences, talks. | | Pulse | Bold and energetic — festivals, gigs, line-ups. | | Mono | Clean and minimal — design-led, image-first. | > **Note:** Because themes are **structural**, switching restyles your whole storefront and event pages at once — your content stays, the look changes. > **Tip:** Try two or three themes with your real cover images loaded — pick the one that makes your imagery pop. ## Customizing your storefront blocks Category: Storefront URL: https://www.verimly.com/help/storefront/customizing-storefront-blocks Build your storefront from blocks — hero, event list, about, FAQ — arranged to fit your brand. Your storefront is assembled from blocks stacked down the page. Each has its own content and settings, and you arrange them to guide buyers to tickets. ## Arranging for conversion 1. **Hero** — Hook and brand — keep the message tight. 2. **Events list** — The thing you want them to click — usually high on the page. 3. **About / social proof** — Reassurance for first-time buyers. 4. **FAQ** — Remove last-minute doubts before checkout. 5. **Footer** — Contact, social, and trust. > **Tip:** Don’t over-stack. Every extra block is another scroll between a visitor and the buy button. Write for skimmers and lead with imagery. ## Customizing event detail pages Category: Storefront URL: https://www.verimly.com/help/storefront/customizing-event-detail-pages Shape the individual page for each event — its sections, layout and content — so every event sells itself. Each event has its own detail page — the page a buyer opens to read about it and buy tickets. You can customize its sections independently of your main storefront. > **Note:** Edit it from the event’s **Storefront** tab. Event pages inherit your storefront theme, so they stay visually consistent. ## Make it convert - Front-load the essentials — date, place and starting price visible without scrolling. - Answer objections in the description — age limits, entry times, what’s included. - Use a great cover image — the biggest driver of clicks and shares. - Keep the path to buy short — don’t bury tickets under long copy. > **Tip:** For seated events, the tickets area guides buyers through quantities then seat selection. See [How buyers choose seats](/help/seating/how-buyers-choose-seats). ## Sharing your storefront & event links Category: Storefront URL: https://www.verimly.com/help/storefront/sharing-your-storefront The links you can share, where to post them, and how custom domains make them fully yours. Once your event is live, sharing the right link in the right places is what drives sales. | Link | Use it for | | --- | --- | | Storefront link (/s/your-slug) | Your bio, email signature — browse everything you run. | | Event link | A specific announcement or campaign — highest converting. | > **Tip:** The event link is your **highest-converting** link — it drops people straight onto the page with the buy button. Use it for posts, email and partners. ## Make links look professional - Connect a custom domain so links read tickets.yourbrand.com. - Use strong cover images — that’s what shows when a link is pasted into social or chat. > **Note:** For a soft launch, keep an event unlisted and share its link privately, then switch to public for the full announcement. ## Setting up Verimly Payments Category: Payments & Payouts URL: https://www.verimly.com/help/payments/setting-up-verimly-payments Connect Verimly Payments once to accept card payments and receive payouts to your bank. Before you can take paid orders, connect Verimly Payments. It’s a one-time onboarding that verifies your business and links your bank account so money from ticket sales reaches you. ## Where to start 1. **Open Settings → Payments** — Begin the connection flow from your workspace. 2. **Provide your details** — Business (or personal) details and identity verification information. 3. **Add your bank account** — Where payouts should land. > **Warning:** Verification isn’t always instant. Start payment setup **early** — before you announce — so checkout is ready the moment you publish. ## What “connected” unlocks - Accept card payments at checkout. - Choose which payment methods to offer. - Set your statement descriptor. - Receive payouts on a schedule you control. > **Note:** If every ticket is free (price 0), you can run events without connecting payments. Connect as soon as you want to charge for anything. ## Managing payment methods Category: Payments & Payouts URL: https://www.verimly.com/help/payments/managing-payment-methods Choose which payment methods buyers can use at checkout, and when they’re available. Once Verimly Payments is connected, you control which payment methods appear at checkout. Offering the methods your audience prefers reduces abandoned carts. > **Note:** Manage them in **Settings → Payments → Methods**. The page is locked until your account is connected, since methods depend on an active payment account. ## Tips for higher conversion - Keep card enabled — the broadest, most familiar option. - Offer local/wallet methods where relevant to your market. - Don’t overload the page — a short, relevant list is easier to act on. ### The Methods page is locked Your payment account isn’t active yet — finish [setting up Verimly Payments](/help/payments/setting-up-verimly-payments). ### A method I expected isn’t listed Availability depends on your region and account status; some methods require additional verification. ## Statement descriptors Category: Payments & Payouts URL: https://www.verimly.com/help/payments/statement-descriptors Set what buyers see on their card statement so charges are recognizable — and you get fewer disputes. A statement descriptor is the text a buyer sees on their statement next to your charge. A clear one prevents confusion and reduces chargebacks. > **Note:** Set it in **Settings → Payments**. The setting appears once your account is active, because it’s stored on your live payment account. ## Writing a good descriptor - Use a name buyers recognize — your brand, venue or event series. - Keep it short — card networks limit descriptor length. - Stay consistent across events so repeat buyers always know it’s you. > **Tip:** If a buyer doesn’t recognize a charge, point them to the descriptor and share their order confirmation — handle genuine mistakes with a [refund](/help/orders-customers/cancellations-vs-refunds) rather than a dispute. ## Understanding payouts & payout schedule Category: Payments & Payouts URL: https://www.verimly.com/help/payments/understanding-payouts How ticket revenue becomes money in your bank account, and how to control the timing. A payout is a transfer of your available balance to your bank account. Here’s how money flows from a sale to your bank, and how to control the timing. 1. **A buyer pays** — Funds (minus applicable fees) become part of your balance. 2. **Balance settles** — There’s a natural gap between a sale and money being available — standard across providers. 3. **Payout to bank** — On your schedule, your available balance transfers to your bank account. ## Your payout schedule | Choice | Trade-off | | --- | --- | | More frequent payouts | Money reaches you sooner — good for tight event budgets. | | Less frequent payouts | Fewer, larger transfers — simpler to reconcile. | > **Note:** Payouts reflect earnings after the [Verimly service fee](/help/payments/the-verimly-service-fee) and any refunds. Open a payout’s [order breakdown](/help/orders-customers/reading-a-payout-breakdown) to see exactly which orders it covers. ## The Verimly service fee Category: Payments & Payouts URL: https://www.verimly.com/help/payments/the-verimly-service-fee What the Verimly service fee is, how it appears, and how to think about it when pricing tickets. Verimly charges a service fee on ticket sales — the platform’s fee for providing checkout, ticketing, payouts and the tools around your events. ## Pricing your tickets with the fee in mind 1. **Absorb it** — Set the round number you want buyers to see and treat the fee as a cost of doing business. 2. **Build it in** — Set your price slightly higher so your net after the fee lands where you need it. > **Tip:** Consumer events often prefer clean round buyer-facing prices; tighter-margin events build the fee into the price. Decide deliberately rather than being surprised at payout time. > **Note:** When you refund an order, keep the fee in mind and state your refund policy clearly. Free tickets (price 0) generate no ticket revenue, so a sales-based fee has nothing to apply to. ## Viewing & managing orders Category: Orders & Customers URL: https://www.verimly.com/help/orders-customers/managing-orders Find any purchase, read its details and history, and take action — all from the Orders section. The Orders section is the record of every purchase across your workspace. It’s where you look up a buyer, check a payment, and take action when someone needs help. ## What’s on an order - Buyer details — name and contact email. - Items — ticket types (and seat labels for seated events) and any products. - Payment — the amount paid and the order’s state. - History — a timeline of what’s happened, including notes. ## Actions you can take 1. **Resend tickets** — Send tickets or an access link if the buyer lost their email. 2. **Refund** — Return payment when your policy calls for it. 3. **Add a note** — Record context for your team — a request, a phone conversation. > **Note:** An order can contain several tickets. Use **Orders** for payments and refunds; use the event’s **Attendees** page for the person-by-person door view. ## Cancellations vs refunds Category: Orders & Customers URL: https://www.verimly.com/help/orders-customers/cancellations-vs-refunds Cancelling an event and refunding buyers are two different actions. Here’s how each works. The most important distinction in order management: cancelling an event is not the same as refunding buyers. They’re separate actions, and doing one does not do the other. > **Cancelling ≠ refunding:** Setting an event to **cancelled** stops it selling and marks it called off — but does **not** automatically refund people who already bought. ## The right way to call off an event 1. **Refund the affected orders** — From the Orders section — this is the step that returns money. 2. **Set the status to cancelled** — So the event stops selling. 3. **Email your buyers** — Explain what happened and confirm their refund — the status change alone doesn’t notify past purchasers. ## Partial situations ### A single buyer can’t attend Follow your refund policy and refund just that order — no need to touch the event. ### You’re rescheduling, not cancelling Consider keeping tickets valid for the new date and emailing buyers, rather than refunding everyone. > **Tip:** Publish a clear refund policy in Settings → Policies so buyers know what to expect. Keep the [service fee](/help/payments/the-verimly-service-fee) in mind when deciding how much you return. ## Resending tickets & access links Category: Orders & Customers URL: https://www.verimly.com/help/orders-customers/resending-tickets When a buyer can’t find their tickets, resend them or a secure access link in a few clicks. “I never got my tickets” is one of the most common buyer messages. Usually the email just got buried — and you can fix it instantly by resending. | Option | What it does | | --- | --- | | Tickets | The buyer’s tickets delivered to their inbox, ready to show at the door. | | Access link | A secure link to view and retrieve tickets online, handy on another device. | > **Warning:** Before resending, confirm the email on the order is correct — a typo at checkout is a common reason tickets never arrived. Ask the buyer to check spam/promotions too. > **Tip:** At the door with no time to resend? Look the guest up on the event’s [Attendees](/help/events/managing-attendees) page and check them in manually. ## Reading a payout’s order breakdown Category: Orders & Customers URL: https://www.verimly.com/help/orders-customers/reading-a-payout-breakdown Open any payout to see exactly which orders it covers, so you can reconcile revenue with confidence. Every payout to your bank is made up of specific orders. Verimly shows you that breakdown so you can reconcile a bank deposit against real sales — no guesswork. 1. **Match the deposit** — Compare a bank deposit to the payout total in Settings → Payments → Payouts. 2. **Open the payout** — See the list of orders that make up the transfer. 3. **Cross-check orders** — Drill into the Orders list if you need order-level detail. ## Why a payout differs from raw sales - The Verimly service fee is deducted. - Refunds issued in the period reduce your balance. - A very recent sale may fall into the next payout, not this one. > **Note:** Use Analytics for revenue trends and payout breakdowns for exact cash reconciliation — they answer different questions. ## Understanding customer profiles Category: Orders & Customers URL: https://www.verimly.com/help/orders-customers/understanding-customer-profiles Verimly builds a profile for each buyer automatically, so you can see repeat customers and their history. Every buyer becomes a customer profile in your workspace, built automatically from their orders. It’s how you recognize repeat buyers and understand your audience over time. > **Note:** Open **Customers** from the sidebar. Each profile shows contact details, order history, and whether the buyer is new or returning. ## Why profiles are useful - Spot your regulars — returning buyers are your most valuable audience. - Understand reach — how much of your audience is new vs returning. - Support faster — a buyer’s full history at a glance. > **Tip:** Profiles are the person-centric view; Orders is the transaction-centric view. Use profiles to serve your audience better — recognizing regulars, resolving issues — not to spam. ## Scanning tickets at the door Category: Check-in & Point of Sale URL: https://www.verimly.com/help/checkin-pos/scanning-tickets-at-the-door Check attendees in by scanning their ticket QR codes, so only valid tickets get through — once. On event day, check-in is about two things: letting valid ticket-holders through quickly, and making sure a ticket can’t be used twice. Scanning does both. | Scan result | What happens | | --- | --- | | Valid, unused ticket | Checks the attendee in and marks it used. | | Already scanned | Flags as used — the same code can’t get two people in. | | Invalid code | Rejected — not a real ticket for this event. | > **Tip:** For seated events, the ticket carries its **seat label**, so staff can direct the guest to the right seat. ## When a scan won’t work 1. **Open Attendees** — Go to the event’s Attendees page. 2. **Search by name or email** — Find the guest and verify they have a valid ticket. 3. **Check in manually** — This marks the ticket used just like a scan, so it can’t be reused. > **Note:** Also want to sell at the door? Set up [POS devices](/help/checkin-pos/setting-up-pos-devices). Note POS selling isn’t available for seated events. ## Setting up POS devices & pairing Category: Check-in & Point of Sale URL: https://www.verimly.com/help/checkin-pos/setting-up-pos-devices Pair a device for Point of Sale so your team can take orders at the door, linked to your workspace. Point of Sale (POS) lets your team sell tickets on-site — at the box office or the door. Before event day, pair the devices your staff will use so they’re securely linked to your workspace. 1. **Start pairing** — From your workspace’s Point of Sale setup. 2. **Complete on the device** — On the device your staff will use, complete the pairing step to link it. 3. **Confirm before doors** — The device is now authorized to sell — test it before opening. > **Tip:** Access follows team permissions — door staff need the POS permission (or ownership) to sell. See [Inviting team members](/help/workspace-team/inviting-team-members). > **Warning:** POS selling is **not available for events with assigned seating**, because on-site sales can’t run the interactive seat-picking flow. See [POS limitations](/help/checkin-pos/pos-limitations). ## Selling tickets at the door with POS Category: Check-in & Point of Sale URL: https://www.verimly.com/help/checkin-pos/selling-at-the-door-with-pos Take walk-up sales on-site with a paired device — orders and attendees sync with the rest of your event. Once your devices are paired, POS lets your team sell tickets to walk-up customers. Those sales behave just like online orders behind the scenes. 1. **Choose event & tickets** — Select the event and the ticket type(s) the customer wants. 2. **Confirm quantity** — Set how many. 3. **Take payment** — Process the payment on the device. 4. **Issue the ticket** — The customer gets their ticket; the order is recorded immediately. > **Note:** POS orders are first-class orders — they appear in Orders, show up in Attendees, and are included in analytics. No separate reconciliation. ## Tips for a smooth box office - Pre-select the event on each device so staff aren’t hunting mid-queue. - Keep ticket types simple for the door — a couple of clear options move the line faster. - Test payment before opening. - Assign roles — some selling, some scanning — so entry doesn’t bottleneck. ## POS limitations (seated events) Category: Check-in & Point of Sale URL: https://www.verimly.com/help/checkin-pos/pos-limitations Why Point of Sale doesn’t support assigned-seating events, and how to plan around it. POS is great for fast walk-up sales, but it can’t sell tickets for events with assigned seating. Here’s why and how to plan around it. > **Note:** Buying a seated ticket requires choosing a specific seat on the interactive map with time-limited holds — a flow designed for the buyer’s own screen, not a quick tap-to-sell door device. Check-in scanning still works for seated tickets. ## How to plan around it - Drive sales online — point walk-ups to your event link on their own phones. - Put a “buy here” sign with a QR code at the entrance. - Use door devices for check-in only — scanning works fully for seated events. | Capability | General admission | Assigned seating | | --- | --- | --- | | Online sales | Yes | Yes | | POS door sales | Yes | No | | Door check-in / scanning | Yes | Yes | | Manual attendee check-in | Yes | Yes | > **Tip:** If door sales are essential and you don’t strictly need assigned seating, run that event as **general admission** instead — GA supports POS fully. ## Analytics overview Category: Analytics URL: https://www.verimly.com/help/analytics/analytics-overview A guide to the metrics in your Analytics section — what each one means and how to act on it. The Analytics section turns your sales and traffic into a picture you can act on. Here’s how to read the key metrics. | Metric | What it tells you | | --- | --- | | Revenue | How much money your sales generated — watch the trend, not just the total. | | Tickets sold | Volume of tickets issued — compare against revenue to understand your mix. | | Traffic | Visitors to your storefront and event pages. | | Conversion | The share of visitors who buy — the bridge between traffic and revenue. | ## Reading trends - Compare like with like — an event at the same point in its sales cycle, not calendar date. - Watch for inflection points — jumps usually follow an announcement or price change. - Mind the tail — many events sell in two bursts, with a quiet middle. ## From numbers to decisions | Pattern | What to do | | --- | --- | | Great traffic, weak conversion | Revisit price, page clarity, or steps to buy. | | Weak traffic, good conversion | Invest in promotion — your page already sells. | | A tier outperforming | Consider expanding it; re-price or retire the laggards. | ## Breakdowns & filters Category: Analytics URL: https://www.verimly.com/help/analytics/breakdowns-and-filters Slice your analytics by event, time range and dimension to answer specific questions. Top-line numbers tell you how things are going; breakdowns and filters tell you why. Use them to drill from a total into the detail that explains it. 1. **Filter by event** — Focus on a single event to study it in isolation, or compare across events. 2. **Filter by time range** — Zoom into a launch week, the final run-up, or the whole campaign. 3. **Break down by dimension** — Split totals by ticket type, time, or source/channel to see what’s driving them. ## Questions breakdowns answer ### Is revenue from a few premium tickets or lots of cheap ones? Break down by ticket type. ### Did the email actually drive sales? Filter to that window and look at the spike. ### Which channel is worth more effort? Break down by source (set up [tracking pixels](/help/workspace-team/tracking-pixels-and-integrations) first). > **Tip:** Change one thing at a time — event or time range — then read the result, so you know what caused a change. ## The live event dashboard Category: Analytics URL: https://www.verimly.com/help/analytics/live-event-dashboard On event day, watch check-ins and activity in real time so you can run the door with confidence. When your event is happening, the Live dashboard shifts from “how are sales going?” to “how is the event going right now?”. It’s your real-time view of the door. ## What it shows - Check-ins as they happen — updating live as staff work the door. - Attendance progress — how many of your sold tickets have arrived. - On-the-day activity — a real-time pulse of what’s going on. > **Tip:** Watch the arrival curve — a steep curve at doors-open means you may want more staff scanning. If check-ins stall unexpectedly, it can flag a scanning issue worth checking. > **Note:** The more consistently staff scan, the more accurate your live picture. After the event, comparing **sold vs attended** is one of the most useful numbers — a big gap is worth understanding. ## General workspace settings Category: Workspace & Team URL: https://www.verimly.com/help/workspace-team/workspace-general-settings Set your workspace name, slug, logo, timezone and currency — the foundations everything builds on. Settings → General is where your workspace’s core identity and defaults live. These affect your storefront, buyer emails, and how prices and times are shown. | Setting | Why it matters | | --- | --- | | Name | Appears on your storefront and in buyer emails. | | Slug | The short URL handle that forms your storefront address. | | Logo | Shows on your storefront and in transactional emails. | | Timezone | Affects how event times and sales data are displayed. | | Currency | The currency your prices are set and charged in. | > **Warning:** Changing your slug changes your storefront URL — old links stop working. Update your bio links and re-share if you change it. > **Tip:** Get currency and timezone right early, before you build events on top — they underpin all pricing and scheduling. ## Inviting team members & permissions Category: Workspace & Team URL: https://www.verimly.com/help/workspace-team/inviting-team-members Add teammates to your workspace and give each the right level of access with granular permissions. You don’t have to run everything alone. Invite teammates and give each person exactly the access they need — no more, no less — with granular permissions. 1. **Open Settings → Team** — Send an invitation to a teammate’s email. 2. **They join** — After creating an account (or signing in), they land directly in your workspace. 3. **Set permissions** — Grant only the areas they need — events, orders, analytics, settings, members, billing, POS. ## Common role recipes | Role | Give access to | | --- | --- | | Event manager | Events, Orders, Analytics | | Box office / door staff | POS, check-in | | Finance | Orders, Analytics | | Marketing | Analytics, Storefront/Events (read) | | Admin / deputy | Most areas, incl. Members and Settings | > **Least privilege:** Start people with the minimum and add more if they need it. The workspace **owner** always has full access — keep ownership with someone central. ## Connecting a custom domain Category: Workspace & Team URL: https://www.verimly.com/help/workspace-team/connecting-a-custom-domain Put your storefront on your own domain for a fully branded address — set up the DNS record and verify. By default your storefront lives at a Verimly address. A custom domain puts it on your own web address — like tickets.yourbrand.com — for a fully branded experience buyers trust. ## Setting it up 1. **Add your domain** — In Settings → Domain, add the domain you want to use. 2. **Create the DNS record** — In your domain provider, add the shown record — typically a CNAME — pointing to the target Verimly gives you. 3. **Verify** — Come back and verify; once DNS propagates and the record is detected, your domain goes live. > **Tip:** A subdomain (like `tickets.yourbrand.com`) is the simplest and most reliable to set up with a CNAME. Copy-paste the exact target to avoid typos. ### Verification won’t pass Double-check the record host and value exactly match what’s shown, and give DNS time to propagate. ### It worked but is slow to appear Some providers cache DNS — re-verify after a while. ## Email settings & branded emails Category: Workspace & Team URL: https://www.verimly.com/help/workspace-team/email-settings Configure how buyer emails are sent and branded so tickets and receipts look like you. Verimly sends transactional emails to your buyers — order confirmations, tickets and access links. Settings → Email is where you shape how they look and are sent. > **Note:** Buyer emails carry the tickets people need to get in. Emails that look trustworthy and branded get opened, land in inboxes, and cut down on “where are my tickets?” messages. ## What buyers receive - Order confirmation — proof of purchase after checkout. - Tickets / access link — scannable tickets or a link to retrieve them. - Event communications — messages related to their order. > **Tip:** Brand consistently, set expectations on your event page (check spam), and make a test purchase to confirm emails arrive and open correctly. > **Warning:** Cancellation and refund communications are handled separately from purchase emails — so a cancelled event doesn’t read like a normal confirmation. Always pair a refund with clear communication. ## Refund policy & other policies Category: Workspace & Team URL: https://www.verimly.com/help/workspace-team/policies Set clear policies buyers see before they purchase — the simplest way to reduce disputes. Settings → Policies is where you define the rules buyers agree to when they purchase — most importantly your refund policy. Clear policies set expectations and prevent most disputes. ## Your refund policy - Are refunds available at all? Some events are strictly no-refund. - Until when? Often refunds are allowed up to a cutoff before the event. - What about fees? Decide whether the service fee is returned, and say so. - What if you cancel or reschedule? Tell buyers what to expect from you. > **Tip:** Write it in plain language — a buyer should understand your terms in a few seconds. > **Note:** Setting the policy is step one; applying it consistently is step two. Handle [cancellations and refunds](/help/orders-customers/cancellations-vs-refunds) in line with what you published, and keep a consistent statement descriptor so buyers recognize charges. ## Tracking pixels & analytics integrations Category: Workspace & Team URL: https://www.verimly.com/help/workspace-team/tracking-pixels-and-integrations Connect analytics and marketing pixels to measure traffic and campaigns across your storefront. Settings → Tracking lets you connect external analytics and marketing tools to your storefront, on top of Verimly’s built-in analytics. ## What tracking adds - Measure storefront visits in your own analytics tool. - Attribute sales back to ad campaigns and channels. - Build audiences for retargeting visitors who didn’t buy. > **Tip:** Tag your shared links with campaign parameters so you can tell channels apart, and focus on your key events — page views and completed purchases beat tracking everything. > **Privacy responsibilities:** Make sure your privacy policy reflects the tools you use, respect consent/cookie rules in your buyers’ regions, and only collect what you’ll use. --- # Blog ## How to Sell More Event Tickets Online in 2026 URL: https://www.verimly.com/blog/how-to-sell-more-event-tickets-online Published: 2026-06-02 Fifteen practical, proven tactics to boost ticket sales — from pricing psychology to launch timing and conversion. Selling out an event is rarely about luck. Organizers who consistently fill rooms follow a repeatable playbook: they price with intent, launch with momentum, and remove friction between a curious visitor and a completed purchase. Here are fifteen tactics that reliably move the needle. ## Price to create momentum 1. **Use tiered pricing** — A limited Early Bird → Regular → Last Minute structure rewards fast buyers and rolls demand into higher tiers. Keep Early Bird genuinely limited so it visibly sells out. 2. **Anchor with a premium tier** — A high-priced VIP makes your standard ticket feel reasonable — and captures superfans happy to pay more. 3. **Use scarcity honestly** — Real limits — closing tiers, seats filling — are persuasive. Fake urgency erodes trust the moment it’s caught. *Tiered pricing rewards early buyers and lifts your average order value.* ## Launch with a plan 1. **Presale to your warmest audience** — Open an unlisted link to your list and past attendees first. Their early purchases build momentum and social proof. 2. **Make launch a moment** — Announce at a specific time, teased in advance, so your first sales peak is as tall as possible. 3. **Close strong in the final week** — The second sales peak is real — plan a last-chance email, a closing tier, and scarcity reminders. ## Remove friction - Put date, location, price and a clear CTA above the fold. - Test the entire checkout on a phone — most buyers are on mobile. - Offer the payment methods your audience actually uses. - Answer objections (refunds, timing, parking) right on the page. - Share the direct event link, not your homepage. > **Tip:** When someone pastes your link into social or chat, the cover image is what people see first. Invest in a strong one, and consider a custom domain so links carry your brand. ## Track what works and double down Watch your analytics for the moments sales spiked and figure out what caused them — an email, a post, a partner share. Then do more of that. Break sales down by channel to find where your best buyers come from, and stop spreading effort evenly across channels that don’t perform. > None of these tactics is dramatic on its own — but a 10% lift here and another there compound into the difference between a half-full room and a sold-out one. **Put this into practice** Tiered pricing, products, custom domains, analytics and a frictionless mobile checkout are all built into Verimly. — [Start free](/sign-up) ## Event Ticket Pricing Strategy — A Complete Guide URL: https://www.verimly.com/blog/event-pricing-strategy-guide Published: 2026-05-18 How to price event tickets for maximum revenue and attendance — tiers, anchoring, timing, and the psychology of what people pay. Pricing is the highest-leverage decision you make as an organizer. Get it right and you fill the room while maximizing revenue; get it wrong and you either leave money on the table or scare buyers away. Here’s a framework instead of a guess. ## Start from value, not cost Your costs tell you your **floor** — the price below which you lose money. But what people pay is driven by **perceived value**: how much they want the experience, what comparable events cost, and how the price is framed. Find where value and willingness-to-pay meet, then structure your tiers around it. ## The power of tiered pricing The most reliable structure in ticketing is the time-based release tier. It **rewards** your keenest buyers, **creates urgency** through genuine scarcity, and **smooths** sales across the whole campaign. *Early Bird must be genuinely limited and visibly sell out — otherwise it’s just a discount.* > **Price anchoring: the VIP effect:** Add a premium tier even if few buy it. It makes your standard ticket feel like the sensible choice — and monetizes your superfans. ## How many tiers? | Event size | Tiers | | --- | --- | | Small / community | 1–2 — simplicity wins. | | Mid-size | 2–3 (Early Bird, Regular, maybe VIP). | | Large / multi-day | 3+, possibly with add-on products and packages. | ## Don’t forget fees You can **absorb** the service fee for clean round prices, or **build it in** so your net lands where you need it. Consumer events often prefer round numbers; tight-margin events build it in. Either way, decide deliberately. ## Pricing assigned seating With a pricing matrix, you price each ticket type per seat zone — premium front rows, standard middle, value balcony — capturing willingness-to-pay across the whole room, and marking some combinations “not for sale” to control who sits where. *Per-zone pricing captures more of the value in every seat.* > **Note:** Pricing isn’t set-and-forget. Compare events at the same point in their sales cycle, and let every event teach you what your audience will pay. **Build your pricing in minutes** Unlimited tiers, a VIP anchor, and per-zone seated pricing — all in Verimly. — [Start free](/sign-up) ## The Complete Event Marketing Checklist URL: https://www.verimly.com/blog/event-marketing-checklist Published: 2026-04-27 A step-by-step marketing timeline from announcement to doors — everything to do, and when, to fill your event. Great events don’t sell themselves — they sell because someone ran a deliberate campaign. The good news is that campaign is repeatable. Here’s what to do and when. > **Get the foundations right first:** Marketing amplifies whatever you point it at. A complete event page, set tiers, tested checkout and connected payments come before any promotion. ## 6–8 weeks out: build anticipation - Tease the announcement without revealing everything. - Prepare assets: cover images, social graphics, a paste-anywhere description. - Line up partners who’ll share to their audiences. - Set up tracking so you can measure channels later. ## 4–6 weeks out: presale - Open an unlisted presale to your list and past attendees. - Give a genuine reason to buy now — best price, first pick of seats. ## Launch day: make it a moment - Announce at a specific time, teased in advance. - Share direct event links everywhere — not your homepage. - Email your full list with the event link front and center. - Activate partners to share the same day. ## The quiet middle & final week 1. **Keep momentum** — Share social proof, retarget visitors, and reveal new information in stages. 2. **Close hard** — A “last chance” email, scarcity reminders, and a final price step for the second sales peak. 3. **Don’t stop on event day** — A “buy here” QR sign captures walk-ups; smooth check-in keeps the line moving. > There’s no single trick that fills an event — there’s a timeline, executed consistently, that turns a good event into a sold-out one. **Run the play with the right tools** Presale links, direct event URLs, analytics by channel and walk-up POS — all in Verimly. — [Start free](/sign-up) ## Assigned Seating vs General Admission — Which Is Right for Your Event? URL: https://www.verimly.com/blog/assigned-seating-vs-general-admission Published: 2026-04-08 A clear comparison of assigned seating and general admission — the trade-offs, revenue impact, and how to choose. One of the first decisions for any ticketed event is how people will occupy the space: do buyers choose a specific seat, or is it open? This choice shapes your pricing, buyer experience, and operations. ## The two models in brief | Model | What it is | | --- | --- | | General admission | Sells a quantity without assigning places — buyers find their own spot. | | Assigned seating | Each buyer gets a specific seat chosen at checkout; every ticket carries a seat label. | ## When general admission wins - The space is open or standing — clubs, festivals, outdoor events. - Speed matters — GA checkout is a couple of taps. - You want walk-up sales — GA supports on-site POS. - Simplicity is the priority — no map to build. ## When assigned seating wins - The venue has fixed seats — theatres, auditoriums, galas. - Seat quality varies and you can price the difference. - Buyers want the certainty of knowing exactly where they’ll sit. - You need exact, visual capacity control. *Assigned seating unlocks per-zone pricing and a premium, controlled experience.* > **Warning:** The headline operational difference: **assigned seating events can’t use on-site POS**, because picking a seat needs the interactive map. If door sales are essential, that favors GA. > **Tip:** You don’t have to pick one model forever — choose per event. Run the theatre show seated, and the festival stage as GA. **Both models, fully supported** GA with fast checkout and POS, or assigned seating with a visual map editor and per-zone pricing. — [Start free](/sign-up) ## Why Buyers Abandon Checkout — and How to Stop It URL: https://www.verimly.com/blog/reduce-checkout-abandonment Published: 2026-03-22 Most lost ticket sales happen at checkout. Here are the real reasons buyers drop off and the fixes that recover them. You did the hard part — you got someone all the way to checkout. Then they left. Checkout abandonment is the quietest way to lose sales: the interest was there, the money was almost spent, and something got in the way. > **Note:** A visitor at checkout is worth far more than one who just landed. Recovering even a fraction of abandoned checkouts is often the cheapest sales you’ll ever make. ## The usual culprits — and the fix | Why buyers leave | The fix | | --- | --- | | Slow or clunky on mobile | Test the whole flow on a real phone and remove friction. | | Too many steps or fields | Ask only for what you need to issue a ticket. | | Surprise costs at the end | Be transparent about pricing throughout. | | Limited payment options | Offer the methods your audience actually uses. | | Doubt and unanswered questions | Make refund policy visible; answer FAQs before checkout. | | Page doesn’t feel trustworthy | Brand consistently; use a custom domain. | > **Seat selection anxiety (seated events):** Reassure buyers that time-limited holds secure their seat during checkout — a brief note removes the panic. ## A quick self-audit - How many taps from event page to confirmation? - Did any cost surprise you? - Was your preferred payment method there? - Would a stranger trust this page with their card? > Checkout optimization isn’t glamorous, but it’s some of the highest-return work you can do — you’re keeping the traffic you already earned. **A checkout built to convert** Mobile-first, transparent pricing, flexible payments, branded emails and calm seat holds. — [Start free](/sign-up) ## Planning Your First Ticketed Event — A Beginner’s Guide URL: https://www.verimly.com/blog/getting-started-first-event-guide Published: 2026-03-03 New to running events? This friendly, end-to-end guide takes you from idea to doors-open without the overwhelm. Running your first ticketed event is exciting and a little daunting. But thousands of people do it for the first time every week — and you can too. Here’s the whole journey, in the order things actually need to happen. ## Nail the concept and budget 1. **Sharpen the concept** — What is it, who is it for, and why now? A sharp concept makes every later decision easier. 2. **Set a realistic budget** — List venue, production, talent, staff and marketing — then add a buffer. Divide by realistic attendance for your break-even price. 3. **Choose the right venue** — A venue that feels full at realistic attendance beats one that feels empty at optimistic attendance. ## Set up ticketing For most first events, **general admission** is the simpler, more forgiving choice. Use a tiered structure — Early Bird, Regular, optional VIP — and remember to account for platform fees. *A short wizard collects everything needed for a public event page.* ## Build, publish, and promote - Strong cover image, clear date/time/location, honest description. - Visible tickets and an obvious buy button. - Connect payments early — verification can take time. - Promote on a timeline: presale, launch moment, steady middle, strong finish. > **Tip:** Test the whole purchase yourself, on your phone, before you announce anything. ## Prepare for the day — and learn from it - Brief your door team on scanning and manual look-ups. - Plan walk-up sales with a QR-code sign (GA events). - Review your numbers afterward: what sold, when, and from where. - Keep your buyer list — it’s the foundation of your next event. > Running an event is a series of manageable steps, not one impossible leap. Do them in order, and your first event won’t be your last. **Get your first event live** Verimly is built to make all of this easy for first-timers — from your first page to payouts in your bank. — [Start free](/sign-up)